INSURANCE SUMMARY

Public Liability Insurance (Included in the daily rate)
The Public Liability Insurance covers a 3rd party collision in the event that the renter is at fault. The policy protects the rental company up to USD $1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked under the following web-address: https://extranet.mbainsurance.net/mirna/choice/statelimits.php.

SLI (Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to USD $1,000,000 toward 3rd party damage claims.

Premium VIP Insurance (Included in the daily rate)
VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of USD $1,000 per incident (A USD $1,000 Security Deposit will be authorized on a major credit card).

Coverage includes but is not limited to:

• Accidental damages to the vehicle (renter’s or 3rd party’s fault).
• "Uninsured Motorist" in case the renter is involved in an accident with a non-insured driver
• Windshield & glass damage
• Vehicle theft and fire (personal property and items in the vehicle are always excluded)
• Windscreen & glass damage, and
• Vandalism

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).

• Damages to the interior of the vehicle;
• Personal injury, personal items and property;
• Carrying more passengers than having seat belts available;
• Deliberate or willful damages caused by the renter or his guests;
• Damages caused to the vehicle by abuse or misuse for illegal activities;
• Damages where the customer is charged by the local authorities for being careless;
• Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems;
• Driving the vehicle without a rental agreement, in breach or violation of the rental agreement;
• Damages and accidents caused under the influence of alcohol, drugs or any other controlled substance;
• Damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality, ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed);
• Damages where the customer is showing gross negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property;
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheet and rental terms & conditions, or not listed on the rental agreement or not having a valid, original driver license; and
• Damages and losses due to "off-road" usage, or caused during travel in or thru restricted areas, following incorrect GPS guidance, traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada) license.

Please take note: In case of a claim, Britz USA will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.).

Technical Difficulties with the Vehicle and its Features
While our first and foremost priority is to provide our mutual customers an excellent and high quality vehicle and service, unexpected technical difficulties can arise. To ensure that our mutual customers can enjoy their motorhome experience we provide an extensive vehicle explanation and with every vehicle an operations manual and the phone number of our 24-hours/7-days help line which is free of charge from any landline in the USA.

Please note: We are not returning phone calls or accepting requests to call a customer back because customers may be hiking, visiting a museum, etc. and not at the vehicle when we call. The customers shall call when at or nearby the vehicle. When we receive a phone call we differentiate between an inconvenience and an emergency:

• We define an Inconvenience as something that requires the customer to spend additional time, a workaround or a non-safety related feature is not available. Examples are purchasing ice because the refrigerator is not working, the DVD player not working or the slide-out is not extending and therefore the interior space not increased.

• We define as Emergency when the motorhome cannot be driven safely anymore. An example is when the engine stopped working. In this case the Vacation Interruption (VIP) Insurance applies.

Vacation Interuption Protection - (VIP) Insurance
Should the renter’s motorhome vacation be interrupted by an automotive mechanical breakdown, not accident or damages caused by the renter, for more than 12 working hours after reporting this to Britz USA, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to USD $25 per person per night and car rental up to USD $50 per day per motorhome with a combined maximum of USD $1,500 per rental agreement.

Such reimbursement is only possible when we had the chance to take care of the problem and the customer cooperated to do so. Defects and repairs of Wi-Fi, GPS, radio, TV, CD or DVD player, generator, AC, refrigerator, heater, water heater, slide-out room, awning, cruise control, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible against proper receipts.

In the Event of an Accident:
Insurance coverage may be void if the following instructions are not followed: The customer must

• Obtain from the police officer investigating the accident a local police report,
• Notify Britz USA as soon as possible but not later than 24 hours after the accident,
• Provide not later than the return of the vehicle the completed accident report form which is supplied to the customer and located in the vehicle along with the registration & insurance papers; such full-written report must contain the other party's name, address, phone number, driver's license number, date of accident, etc.

All documents relating to the accident must include a police report or identifying number.

Pick Up and Drop Off Times:
At pick up the main renter must be present with the original driver license and physical credit card showing his/her name. We also require the original driver’s license for any additional drivers in order for them to be insured and legally allowed to drive the motorhome. We accept the original driver’s license in English, Dutch, German, Spanish, Portuguese, French, or Italian. If the driver’s license is in any language other than the above an international driver’s license or an official English translation must be presented at pick-up alongside the original.

We have the right, and legal obligation, to deny a renter the motorhome when the renter seems not capable to drive a motorhome, e.g. intoxicated, suspicion to be under drug influence, etc. While it is possible that somebody else in the party drives the main renter will in such cases - no original driver license, not deemed to be fit to drive - not be listed on the rental agreement as driver and therefore not be covered by any insurance. Still the main renter remains fully responsible for the motorhome. If the main renter wants to be entered as driver he/she needs to return at a later time to one of our branches and obtain an updated rental agreement.

Vehicle pick up time from Monday to Friday is between 12.30pm and 4.00 pm.
Saturday - Call for an appointment

To avoid waiting times all customers are asked to check-in online and communicate with the branch to schedule the exact pick-up time. A very limited number of earlier and free of charge appointments may be available by calling the pick-up branch two or three business days prior to pick-up.

Vehicle drop-off time starts at 8:00 am has to be concluded at 10:30 am. Later drop-offs will not be entitled to get a complimentary transfer back to the airport hotels or airport.

Vehicle not at originally agreed drop-off Branch returned
Should Clients not return the vehicle at the branch which was agreed in writing, for example on the rental agreement, we will charge the client for tranferring the motorhome to the branch agreed in writing.

Hours of Operation: