Petrol
/ Propane for Cooking and Heating (All
fuel is at your expense.)
Your vehicle at departure will contain a minimum one-quarter tank of petrol (gasoline) and adequate propane for appliance use. You may be charged a deposit for fuel included at departure, depending on local circumstances. Return fuels at the same level for refund of deposits. At the Rental Center, you will be given directions to the nearest fueling stations. There are no warranties concerning fuel consumption rates while en route.
Child Restraint Seats & GPS - Not Provided
by Cruise Canada
You must supply your own child restraint seats for transfers and while en route. GPS devices are not available to rent. You must bring your own or, alternatively, you can easily purchase one locally.
Food, Bottled Water and Other Camping Items
Please ask for a map or directions to nearby supermarkets
for you to stock up on food and bottled water.
Payment of Deposits
/ Charges:
Security Deposit
A basic refundable security deposit of CAD $500 and the use of a credit card to pay for all local charges and deposits is required at departure. Upon vehicle return, all extra charges are balanced against the security deposit and a credit will be issued to cover the refund. Cash is not accepted for security deposits or any additional charges at departure.
Mileage Charges
Your itinerary will determine estimated travel miles. If you have not pre-paid to your tour operator for mileage packs, estimated travel miles are payable at departure. Upon vehicle return, any additional miles/kms over prepaid miles are charged at the per mile/km rate. There are no refunds for unused miles.
Mileage Rates at Departure / Return:
CAD $0.39 Per Mile
Kit Charges
Provisioning Kit CAD $125 per kit
Per Person Kit CAD $75 per kit
Generator Charges
If you choose to operate the gasoline-powered 110-volt generator, extra charges will accrue at CAD $3.50 per hour as determined by an installed running time meter. Or, unlimited usage may be prepaid or purchased at departure at a rate of CAD $8 per rental day. The generator is not required for normal vehicle operation.
Camping Chairs
Camping
chairs are available for CAD $12 per Rental.
However, due to the cyclical nature of our business,
we cannot guarantee availability of camping chairs
100% of the time. During high volume rental periods,
we may be unable to provide chairs. In this case,
we will provide clients with instructions on
where to find reasonably priced alternatives.
One-Way Rental Fees
One-way
fees between rental locations within Canada are
allowed and will vary in cost from $600 to $1,000 depending
on pick up location and routing. Your tour operator
will advise the rate applicable to your one-way
choice at the time of booking.
Taxes
All rental charges are subject to sales tax by
law. In some cases, taxes will not have been collected
on
items
pre-paid to your
tour operator, therefore
these unpaid taxes will be collected directly from you at
departure, at rates prevailing at the Rental Center
at time of
departure.
Cancellation
Conditions (round trip rentals)
46 days or more prior to departure - USD
$200
16 to 45 days prior to departure - USD $600
8 to 15 days prior to departure
- USD $850
1 day to 7 days prior to departure - USD $1,050
Departure day / No Shows * - Full Rental Charges
* Reservation “no-shows:” A client failing to arrive on departure
day or who declines vehicle at departure is classified as a “departure
day” cancellation.
Cancellation
Conditions (one way rentals)
46 days or more prior to departure - USD
$600
16 to 45 days prior to departure - USD $1,000
8 to 15 days prior to departure
- USD $1,500
1 day to 7 days prior to departure - USD $1,900
Departure day / No Shows * - Full Rental Charges
* Reservation “no-shows:” A client failing to arrive on departure
day or who declines vehicle at departure is classified as a “departure
day” cancellation.
Amendments - Reservation Charge
The first change only is at no charge. This first change may involve several aspects of the reservation (party size, items prepaid). The second and subsequent changes are at CAD $50 per aspect, per change. As usual, reservation changes are subject to availability and Flex Plan Reservation Change Rules where the higher flex rate shall apply.
Vehicle Departure
- Leaving the Rental Centre:
Time of Departure -
Regular renters
Vehicle departure time begins at 1:00 PM (13:00 hours), however please note, if you are departing on a Saturday, times may vary as some locations close earlier. This policy is similar to the “check-in” policy at a hotel. Your actual departure time will vary. There are no refunds for late pick-ups.
Time of Departure - Early Birders
With pre-purchase of Early Bird Departure Special, vehicle departure time runs between 9:00 AM (09:00 hours) and Noon.
Vehicle Acceptance
You will be required to sign a Vehicle Acceptance / Service Satisfaction form listing the condition of the vehicle, to ensure you depart in a vehicle cleaned to your standard which is in good working order, with complete kits, adequate propane tank, empty waste tanks and an appropriate gasoline level. Be sure to have any items corrected prior to departure if you are not happy.
While En Route:
We Provide a Travelers
Assistance Hotline 24-hours a day 7-days a Week...
For concerns that clients may have, whether mechanical breakdowns, service problems, or holiday impairment, the client MUST call the (800) 334-4110 number. A call to the departure rental center is not recommended. Please note that availability of a toll-free number for Travelers Assistance on a 24-hour 7-day a week basis is unique to Cruise Canada. If the client calls Travelers Assistance they should have the Renter Assistance Guide in hand. The Travelers Assistance representative will refer to specific pages within the guide.
Renter Assistance Guide
The Renter Assistance Guide discusses operation of all features of motorhome operation. Important instructional information is included in the Renter Assistance Guide. You are responsible for reading the Renter Assistance Guide thoroughly. This Guide will also advise what to do in the case of an accident or any damage that may occur to the motorhome, as well as tips regarding the use of included safety equipment. This is the first place you should look if there is a problem.
The Renter Assistance Guide (English or German)
is included with each motorhome rental, please Contact
US so we may send you a copy.
Accidents
/ Collision
In the event of an accident, you must notify Travelers Assistance immediately from the scene of the accident (see phone number above). You will be given instructions on how to proceed. You must also obtain a police or bench report. If you are unable to obtain a police report at the scene of the accident, you must go to the local police station and obtain a bench report. We will accept either report.
Travel Restrictions
Coverages are invalid if problems occur in the following areas and all recovery expenses are at the client’s own cost. Violations of these restrictions void damage waivers and may subject you to liability for all vehicle damages including to tires, towing charges and other related expenses as a result of a breakdown associated with operating in these areas. Clients should consult with departure location personnel for complete information on travel restrictions and local circumstances at the time they collect their motorhome.
Alaska, Yukon and Northwest
Territories & Newfoundland
Travel on all public and/or numbered roads is permitted. Travel on non-public roads, unpaved back
roads, trails and the like – commonly called ‘logging roads’ or on any surface subjecting the vehicle to unreasonable damage or road hazard is prohibited. Clients may receive further information from Cruise Canada regarding seasonal travel restrictions as well. We reserve the right to restrict travel, dependent on current road conditions.
Winter Warning
Vehicle operating systems are not fully operable during subfreezing temperatures. Check the Renter Assistance Guide for winter operations but be aware that in Canada and northern US cities, vehicles are likely to have anti-freeze in holding tanks meaning that vehicle water facilities will not be available to you.
Click here for more information 34kb PDF
Refueling and Servicing
You must turn off engine and all ignition sources including gas appliances, refrigerator, hot water heater, stove, furnace, etc. each time you refuel. You are responsible for checking and maintaining engine oil, fluids, tire pressure, and coolant levels at each refueling, as well as reporting mechanical failures immediately. You may be held responsible for mechanical damage if you fail to do so.
Breakdown Assistance and Repair Reimbursement
During a motorhome vacation some aspects of the vehicle or coach systems may fail or be impaired. Our objective is to get you back on the road as quickly as possible. If a mechanical breakdown should occur, Cruise Canada will assist you to secure over-the-road maintenance from reputable service providers. All repairs require authorization by phone from Travelers Assistance at (800) 334-4110 who will document your problem on a customer service log. Tools for vehicle repair are not provided.
Your expenses for authorized repairs will be paid directly by Cruise Canada or you will be reimbursed upon presentation of receipts. Any vehicle service expense over CAD $75 requires a call to Travelers Assistance 1-800-334-4110. If the cost is under CAD $75 you may have the service completed, but you must keep the receipt for reimbursement. Rental centers are authorized to reimburse receipts up to CAD $75 without a customer service log. Engine battery jump-starts require Travelers Assistance approval in advance.
Travel Expense Reimbursement
In the event the vehicle is in breakdown repair for 12 hours or less, through no fault of yours, our responsibility to you is limited to a refund of the daily rental rate or portion thereof. Radio, air conditioning, refrigerator, generator, microwave, appliance and cruise control malfunctions are not considered breakdowns and no refunds are available for repair time to these items. In the event of a mechanical breakdown that is immediately reported to Travelers Assistance and requires the vehicle to be in repair for more than 12 hours, certain living/transportation expenses are reimbursable.
Living / transportation expenses are not covered in cases of radio, air conditioning, refrigerator, generator, microwave, appliance, and cruise control malfunctions since these are not necessary for basic operation of the vehicle. Expense reimbursement is void in case of collision, accident, or failure to call Traveler’s Assistance immediately. These provisions provide up to CAD $30 per day per person for lodging and up to CAD $30 per day per party for transportation expenses. Total provisions are limited up to CAD $3,000 per tour. You must present all receipts for a refund of expenses.
Damage to Vehicle
/ Your Financial Responsibilities:
Damage to Vehicle
- Breach
of Terms & Conditions
of Rental Contract - Your Responsibility
If the Rental Contract is breached or if you fail to secure a police report, or if you engage in prohibited uses, you are responsible for any and all loss of or damage to the vehicle from any cause, regardless of fault and all related expenses.
Damage to Vehicle - Your Responsibility
The
Customer only has responsibility for up to only
$2,500 deductible per incident regardless of
fault for vehicle loss or damage per occurrence,
provided they abide by the Terms & Conditions
of the Rental Agreement, report promptly in case
of an accident or vehicle damage, and avoid prohibited
uses.
Insurance:
**
New Information - Insurance ** (Effective
for all departures 01 February 2025 and later)
Auto Liability
Cruise
Canada maintains third party liability protection
coverages on its rental vehicles of CAD $10,000,000
against claims of bodily injury and property
damage brought against the company as a result
of the operation or use of its vehicles.This
covers Cruise Canada as a company only.
Basic
minimum statutory auto liability coverage is
included in the rental rates on a secondary basis.
All coverages are subject to the Terms and Conditions
of the Rental Contract.
In
both the United States and Canada, the company
provides Auto Liability coverage for your clients
on a secondary basis for bodily injury, property
damage and personal injury protection (PIP) as
required by the financial responsibility laws
of the state or province in which an accident
may occur, for claims made against the client
and/or authorized drivers. The liability coverage
is void if the rental vehicle is not operated
safely in compliance with all applicable laws
and regulations and in compliance with all terms
and conditions of the Rental Agreement.
Supplemental Liability Insurance (SLI) – Included with Canada Rentals
SLI provides excess liability coverage up to a
total of CAD $1,000,000 combined single limit of
coverage per occurrence against claims made by
third parties for bodily injury, death, and/or
property damage caused by operation of the vehicle.
EXCLUSIONS APPLY. A partial list is contained in
the Rental Contract. Please check at departure.
Damage
Responsibility
As
a result of including insurance in the
pre-paid rate, we have been able to vastly
improve both the coverage for your client
and the simplicity of the transaction.
Your client only has responsibility for
up to only USD $2,500 deductible per incident
regardless of fault for vehicle loss or
damage per occurrence, provided they abide
by the Terms & Conditions of the Rental
Agreement, report promptly in case of an
accident or vehicle damage, and avoid prohibited
uses.
Cruise Canada also offers a product to our mutual clients called “Zero
Damage Plan.” Zero Damage Plan (ZDP) can be purchased at the rental counter
and enables renters to reduce their responsibility for loss of or damage to the
vehicle from $2,500 to zero ($0). ZDP provides peace of mind to many of our clients
that have expressed an interest in an option for further reducing their damage
responsibility while on rent.
ZDP is available for a nominal nightly fee and can be purchased in advance if
elected accordingly or at the rental counter. The current price is USD $19.95
per day up to a maximum of 30 days (USD $598.50). For longer rentals there is
still coverage but no additional daily fee
Coverage Summaries - Canada Departures
Provided you abide by the Terms and Conditions of the Rental Agreement, report accidents and/or damage promptly, and avoid prohibited vehicle uses, your coverages include:
-
Auto Liability: Statutory and excess Supplemental Liability Insurance up to CAD $1,000,000.
-
Vehicle
Damage / Loss: Per
occurrence or incident, only CAD $2,500
of responsibility. You are covered
for amounts in excess of CAD $2,500
under most conditions.
-
Trip Reimbursement: Travel Expenses incurred as a result of mechanical breakdown up to CAD $3,000 per tour.
-----------------------------------------------------------------------
Effective
for all departures from 01 February 2025 and later
Auto
Liability
Coverage
Scope: In both the United States and Canada,
Cruise America provides statutory auto liability
coverage for the rented vehicle/equipment. This coverage
is designed to protect the renter against third-party
claims for bodily injury and property damage.
Coverage Limits: The limits
of this liability coverage are set according
to the financial responsibility laws of the
state or province where an accident occurs.
This means that the coverage amount can vary,
reflecting the minimum required by local
laws.
Responsibility
for Loss or Damage to RV
Renter's
Financial Responsibility: When the
vehicle/equipment is used in accordance with
the terms and conditions of the Rental Agreement,
the renter’s liability for loss or damage
to the vehicle from any cause (regardless of
fault) is capped.
Damage
Responsibility Cap: The maximum amount
the renter would be responsible for is USD
$2,500 (plus applicable taxes) per occurrence.
This cap provides renters with a clear understanding
of their maximum financial exposure in case
of damage or loss of the vehicle/equipment.
Permitted
Use: It is crucial for renters to
use the vehicle/equipment within the boundaries
set by the Rental Agreement to ensure this
cap on liability applies. Violations of the
agreement could potentially lead to greater
financial responsibility for the renter.
Supplemental
Liability Insurance (optional)
What
is Supplemental Liability Insurance (SLI) ?
: SLI
is an optional insurance coverage for renters
of vehicles, in this case, RVs from Cruise
America. It offers additional liability coverage
beyond the basic liability limits that come
standard with the rental. Here’s what
it covers:
Excess
Liability: SLI covers the difference
between the basic liability coverage provided
by Cruise America and up to a USD $500,000
limit for damages related to bodily injury
(including death) and property damage to third
parties.
Uninsured
/ Underinsured Motorist Protection: It
also covers damages caused by drivers who are
uninsured or underinsured, up to the USD $500,000
limit, filling the gap between the statutory
minimum and the limit of the SLI coverage.
Electing
Coverage: SLI can be pre-purchased
based on the various options given in the 2025
Tour Operator Contract / Questionnaire or directly
at the rental counter. Clients can also choose
to add SLI coverage when they sign their Rental
Agreement.
Cost: The
cost of SLI is based on a nightly fee, applied
to each full or partial night of the rental.
The specific fee is to be determined (TBD) and
will be detailed in the Rental Agreement.
Not
Mandatory: Purchasing SLI is optional
and is not a requirement for renting an RV
from Cruise America.
Zero
Damage Plan (optional)
What
is the Zero Damage Plan (ZDP) ?: ZDP
is a plan available to renters of Cruise America
RVs that absolves renters from the financial
responsibility for damage or loss of the rented
vehicle/equipment, assuming compliance with
the terms of the Rental Agreement and applicable
laws. Specifically, it means:
No Financial Responsibility: Should
the RV or any rented equipment from Cruise
America be damaged or stolen, the renter
who has opted for ZDP will not be responsible
for the costs of repair or replacement, given
that the damage or loss did not result from
prohibited uses.
Exclusions Apply: It is
important to note that ZDP only covers damages
or loss not resulting from prohibited activities
or uses as outlined in the Rental Agreement
or contrary to any applicable laws.
Cost and Coverage Limit: ZDP
can be added to the rental for a daily fee
of USD $19.95, with a maximum chargeable
period of 30 days, totaling USD $598.50.
For rentals extending beyond 30 days, the
coverage continues without additional daily
fees.
Election Process: Renters
can elect to include ZDP in their rental
package either in advance, as per the options
available in the 2025 Tour Operator Contract/Questionnaire,
or directly at the rental counter at the
time of pickup.
Voluntary Purchase: Opting
for ZDP is entirely optional and not a prerequisite
for renting an RV from Cruise America, whether
in the United States or Canada.
-----------------------------------------------------------------------
Vehicle Return:
Vehicle Return Time - Regular
renters
Vehicles are to be returned by 9:00 AM (09:00 hours) and in no case later than 11:00 AM (11:00 hours).
Vehicle Return Time - Early
Birders
With
pre-purchase of Early Bird Departure Special,
you must return vehicle to Rental Center between
9:00 AM (09:00 hours) and, in no case later than,
3:00 PM (15:00 hours) unless you are returning
on a Saturday. Please note Saturday times may
vary, as some locations close earlier. Since
the clients need time for vehicle return and
transfer to the airport, no morning or early
afternoon flights should be scheduled.
Vehicle Return Late Fees / Charges
A
fee of CAD $25 per hour will be charged for each
hour that the vehicle is overdue without permission.
You agree to return vehicle in the same condition
as it was received, excluding normal wear and
tear. Depending on local conditions, a cleaning
and/or waste tank evacuation fee may be assessed
at vehicle return up to CAD $150. You will also
pay for damages or loss of equipment. There are
no refunds for early returns.
Tolls
- Parking / Traffic Violations
Please
be aware that the implementation of All-Electronic
Tolling is becoming more and more prevalent
in many popular areas of the USA and Canada. "All-Electronic" Tolling
means the traveler using these roads has
no option to pay local tolls with cash. Instead,
a picture of the vehicle's license plate
is taken and used to assess toll charges.
Clients of Cruise Canada are responsible
for the payment of these charges.
THE
FOLLOWING IS AN EXPLANATION OF HOW CRUISE
CANADA WILL HANDLE THESE CHARGES.
In
some cases, a process called "Reassignment" is
allowed and is utilized by Cruise Canada.
In this process, Cruise Canada transfers
the client's information, including name
and home address, to the relevant tolling
authority. The relevant tolling authority
bills the clients directly and no further
correspondence with Cruise Canada takes place.
The client must resolve the outstanding tolls
and/or fees directly with the tolling authority.
The advantage for the client in this process
is the avoidance of any administrative charges
by Cruise Canada.
For
all other cases, Cruise Canada will pay the
tolling authority or road agency directly.
We will add a USD $10 administrative fee
and charge the client's credit card used
for the rental. Please note our administrative
fee is per rental, not per violation.
Special
Note: Please be aware of the difference
between automated tolling and services
such as Fastrack and EZ Pass lanes. Using
Fastrack and EZ Pass lanes without the
corresponding transponder will result in
punitive fees in addition to the regular
toll rates. Fees in these cases can often
be as high as USD $25 - USD $100 per violation.
It is the client's responsibility to avoid
using these lanes under all circumstances
in order to avoid such fees.
Finally,
fines for parking, red light, speeding and
other trafic violations are treated similarly
to the above, however, the administrative
fees charged by Cruise Canada in these cases
is USD $35 per rental.
Parking / Traffic Violations
You are responsible for reporting and payment of all parking/traffic violations at rental return. Your credit card will be charged for any charges/fines/penalties issued to Cruise Canada in addition to an administrative fee of up to CAD $250 as a result of your not reporting a parking/traffic violation at return.
violation at return.
Return Transfers
Transfers are not included in your prepaid rental charges. Return transfers are your responsibility. Only with pre-purchase of Early Bird Departure Special are return transfers to designated hotel areas or airport included with the fee. A late return will void our responsibility to you for return transfers. Return transfers are normally accomplished up to 4:00 PM (16:00 hours).
Cruise
Canada Terms & Conditions
