• Vehicle Rental
• Standard Insurance with an excess of CAD $7,500
• Free Additional Drivers
• Free Onroad Support Service
• Free Shuttle Transfers from / to selected locations** more information here
• Travel Kit: including maps, brochures and postcards (free postage on postcards if posted at the depot)
• Free road maps and campground directories
• Free suitcase storage

• Additional Kilometres: CAD $0.45 per km, payable at the end of your rental.
• 100 km Pack: CAD $42 per pack - ($0.45 per km)
• 500 km Pack: CAD $198 per pack - ($0.45 per km)
• 1,000 km Pack: CAD $369 per pack - ($0.45 per km)
• Unlimited Kilometres: 14 night minimum - CAD $94 per day (minimum charge: CAD $1,316)
  Unused kilometres are non-refundable.

• Vancouver to Calgary: CAD $650
• Vancouver to Edmonton: CAD $650
• Calgary to Vancouver: CAD $1,200
• Edmonton to Vancouver: CAD $1,200
• Calgary to Edmonton: CAD $400
• Edmonton to Calgary: FREE
• Edmonton to Whitehorse and Whitehorse to Edmonton: CAD $1,500
• Halifax to Toronto and Toronto to Halifax: CAD $1,200
• Montreal to Halifax / Halifax to Montreal: CAD $1,200
• Montreal to Toronto / Toronto to Montreal: CAD $1,200

• British Columbia 12% (GST + PST)
• Alberta 5% GST
• Yukon 5% GST
• Nova Scotia 14% HST (PST & GST combined)
• Ontario 13% (GST + PST)
• Quebec 14.975% (GST + QST)

• Optional CDR reduces the renter’s responsibility for damages from CAD $7,500 to CAD $750 per occurrence (exceptions are listed under clause #4).
  
• CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes inoperable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by FRASERWAY and the renter and will be dispatched within 24 hours from the time the renter notifies FRASERWAY that the renter’s vehicle has become inoperable.
  
  Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. FRASERWAY is not obligated to deliver Van Conversions, C-Large motorhomes, or any vehicles of more than 26 ft in length to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage or breakdown is the renter’s fault.
  
  
• Damages and deductibles are subject to applicable taxes; 
• In case the CDR is not purchased, Fraserway reserves the right to block the full deductible amount of cad $7,500 on the customer’s credit card (VISA, MC or AMEX).
   
  
• The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):
   
  - Motor Motor vehicle accidents / Collision (including roof and underbody);
  - Hit and Run / Vandalism / Vehicle theft / Fire;
  - Damage due to break ins;
  - Tire damages;
  - Windshield damage;
  - General glass damage;
  - Impact with an animal;
  - Damages caused by back-up maneuvers;
  - Damages caused as a result of a natural disaster (hail, floods, storms);
  - Damages to the interior of the vehicle, unless caused by negligence or by pets;
  - Replacement cost for lost keys or keys locked inside the vehicle.
  - Damages or replacement of rented bicycles unless items have been intentionally damaged or have not been properly secured.
  

• Failure to maintain proper fluid levels or tire pressure;
• Damages caused by accidentally driving with the awning and/or slide-out extended, or by using the awning in rainy or windy conditions;
• Damages caused by accidentally ignoring posted height restrictions;
• Damages due to accidental misuse of the brakes (overheating), transmission or any other parts of the power train;
• Interior damages caused by pets;
• Damages caused as a result of the use of snow chains.

• Damage due to violation of restricted travel areas (see clause #22 in our terms & conditions);
• Damages caused by using the wrong fuel or wrong fluids;
• Driving under the influence of alcohol, drugs and/or other substances, or under fatigue, including falling asleep while driving;
• Damages caused by ignoring road signs;
• Damage was caused as a result of negligence / willful damage;
• Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
• Damages for which no complete accident report has been submitted to Fraserway RV Rentals resulting in insurance claims being denied;
• Damages caused as a result of travelling on ice roads.

For all damages which are exempt from coverage under our deductible agreements under clause #4, a replacement vehicle will be dispatched only once full payment in the amount of the damage estimate has been received. Additional charges or refunds (if applicable) will be processed once the actual repair cost has been determined.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

Security Deposit:
The renter authorizes Fraserway RV LP to place a hold on their credit card for the required security deposit and for any incidental charges incurred, including damages, cleaning fees, fuel, tolls or traffic violations. A major credit card is required (VISA, MC or AMEX). The following amounts will be authorized depending on coverage:

Basic Insurance: CAD $7,500 + tax

CDR agreement: CAD $750 + tax

CDW agreement: CAD $100 + tax

The security deposit will be withheld until a complete accident report has been submitted to Fraserway RV Rentals, regardless of coverage and regardless of fault.

In the event of an accident, FRASERWAY will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies FRASERWAY that the renter is not at fault, FRASERWAY agrees to reimburse the security deposit immediately.

Note: Credit card holds automatically expire after a certain time frame set by the individual credit card issuer. Fraserway has no control over the duration of holds. Renter must contact the credit card issuer for further details.

Exchange Rate Variations:
Fraserway cannot be held responsible for exchange rate variations while a security deposit is being held.

Insurance Coverage through a Third Party:
If the renter is covered for damages through a third party insurer, he/she agrees to pay Fraserway for the actual damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, Fraserway will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

Damage to Vehicle / Reporting of Damages or Accidents:
Renter is responsible for all damage and/or mechanical repairs to vehicle and accessories, except when caused by Fraserway RV LP’s negligence or a manufacturer defect. Renter shall report any accident or theft involving the vehicle to the police and shall submit a written accident report to a FRASERWAY RV LP office as soon as possible.

Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to Fraserway as soon as possible.

Right to Refuse Service:
Fraserway RV LP reserves the right to refuse service to any person who fails to comply with company policies, behaves in a disruptive or unlawful manner, or presents a risk to the company, staff, or other renters.

Seatbelts:
The number of persons travelling in the vehicle must not exceed the number of seatbelts the vehicle is equipped with by its manufacturer.

Trip Interruption / Cancellation:
Fraserway shall assume no liability whatsoever in the event a booking or rental is cancelled, rescheduled, changed, postponed or interrupted due to a fortuitous event, act of God, unforeseen occurrence or any other event that renders performance of the rental impracticable, illegal or impossible.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.

Cancellation and Amendment Fees:
1st Amendment: Free, CAD $30 + tax per amendment thereafter

• Anytime after confirmation: 20% of nightly rental rate (and one way fee if applicable)
• 31 to 45 days prior to pick up: 30% of nightly rental rate (and one way fee if applicable)
• 15 to 30 days prior to pick up: 90% of nightly rental rate (and one way fee if applicable)
• 0 to 14 days or less prior to pick up: 100% of nightly rental rate (and one way fee if applicable)
• Day of pick up or No Show: 100% of of nightly rental rate (and one way fee if applicable)
  
  PLUS: For one way rentals, CAD $300 is to be paid in addition to applicable cancellation fee.