Please Note:

• TC-S equipped with dinette in slide out, TC-B equipped with bunk bed in slide out
• It is not allowed to unload / separate a camper from a truck (TC, TCS or TCB)
• A Class - 30ft is our specially designed wheel chair accessible Motorhome only available in Calgary and Vancouver.
• C Large and C XLarge are not available in Whitehorse. Not recommended for Northern Travel
• Rates are subject to applicable taxes
• Minimum rental period 7 days, One-Ways minimum 14 days

Rental Rates Includes:

Additional Extras:

Additional Extras
Convenience Kits (Convenience kits for children age 12 and under are Free; valid if convenience kits for all accompanying adults are paid in full.) Click here for full list of Convenience Kit items	CAD $95 per person per rental
ALL INCLUSIVE PACKAGE (can be combined with Unlimited km's pack) Kits, Prep Fee & CDR Insurance included	CAD $50 per night
FULL INCLUSIVE PACKAGE All Inclusive Package and Unlimited Kilometres combined (14 night minimum)	CAD $135 per night
CDR Excess Reduction Insurance Click here for details (reduces excess to CAD $750)	CAD $25 per day
CDR Plus Excess Reduction Insurance Click here for details (reduces excess to CAD $0)	CAD $37 per day
Bike Rack *	CAD $70 per rental
Bikes	CAD $7 per bike per day (max 30 night charge)
Generator (portable)	CAD $10 per night
GPS Navigation (subject to availability - on request only)	CAD $5 per night (max of $50)
Baby (rear facing) / Child (front facing) Seats (subject to availability - on request only) Click here for details	CAD $80 per rental
Booster Seats (subject to availability - on request only)	CAD $30 per rental
Preparation Fee (mandatory) including Propane fill, toilet chemicals, 2 rolls or toilet paper, fresh water and sewer hoses, rubber gloves, basic tool set, spare 15 amp fuses.	CAD $95 per rental
WiFi Hotspot - (Avail in Calgary, Edmonton, Halifax, Toronto, Vancouver) includes 50 mb of data per night. (additional data 1GB = $20 / 2GB = $30 / 5GB = $60)	CAD $10 per night
Electric Heater	CAD $15 per rental
Levelling Blocks (set of 2) (standard in TC-S, TC-B, C-XLarge and A30 motorhomes)	CAD $10 per rental
* Adult Bikes and Bike Rack must be pre-booked and subject to availability. Childrens bikes and child bike seats are not available.

Mileage Options:

One Way Fees:

Taxes:
Tax is Applicable on all prices. The pick up location determines the tax amount as follows

Calgary	5%	Vancouver	12%
Halifax	15%	Whitehorse	5%
Toronto	13%

All charges are subject to Federal and Provincial taxes. The departure city determines the amount of tax due on one-way rentals. Taxes are subject to change. At the time of printing, these taxes are as follows:

Preparation Fee:
This mandatory one-time fee of CAD $90 + tax is charged per unit / rental and includes the following:
 - Initial propane fill
 - Toilet chemicals
 - 2 rolls of biodegradable toilet paper
 - Fresh water & sewer hoses
 - Rubber gloves

Fraserway RV Convenience Kits per Person include:
Towels / body soap Bed sheets Coffee Cups / Glasses	Comforter in duvet cover Cutlery set Dinner set	Lawn chair Pillow and pillow case

Fraserway RV Convenience Kits per Vehicle include:
Assorted kitchen utensils Axe Basic tool set & flashlight Campground directories Road maps Can opener Clothes hangers / clothes pins	Coffee filter and thermos Cork Screw Cutting board Food savers Instruction manual Matches / ashtray (on request) Mixing bowls	One extra dinner set (guest) Pail / broom and dust pan Pots, pans and a kettle Strainer Tea pot Toaster (on request)
Please note that items may vary slightly between locations

* Transfers:
Fraserway RV Rentals offers Free transfers to / from international airports, hotels in the vicinity of the airports, as well as hotels downtown. Note: No transfers provided after 1:00 pm. Customers must contact the rental location to arrange a shuttle transfer in advance (ideally at least 1 to 2 days prior to departure). Seating on our shuttle buses will be scheduled on a first come first serve basis.

	Vancouver	Calgary	Edmonton	Whitehorse	Toronto	Halifax
Downtown Hotels	Yes (1)	Yes (3)	Yes	Yes	No	Yes (2)
Airport Hotels	Yes	Yes	Yes	Yes	Yes	Yes
Airport	Yes	Yes	Yes	Yes	Yes	Yes
Ferry Terminal	No	N/A	N/A	N/A	N/A	No
Cruise Terminal	Yes (4)	N/A	N/A	N/A	N/A	No

1) In Downtown Vancouver we offer transfers from/to select hotels. The designated transfer hotels are listed below in BOLD. Below each designated hotel we are listing hotels in the vicinity so that our clients can find and make their way to the nearest pick-up point. Example: Clients staying at the Ramada Granville will have to make their way to the GEC Suites to catch the shuttle bus :

GEC SUITES Ramada Granville BEST WESTERN SANDS All Hotels in the West End area BLUE HORIZON Listel Barclay Times Square Greenbrier Lord Stanley Riviera Robson Suites Tropicana Shangri-La	CENTURY PLAZA Burrard Hotel Sheraton Wall Centre COAST COAL HARBOUR Marriott Pinnacle Pinnacle Harbourfront COMFORT INN HI Granville Samesun Backpackers Kitsilano B&Bs
FAIRMONT WATERFRONT PAN PACIFIC Sea Bus (from North Vancouver) Skytrain (Waterfront Station) Cruise Ship Terminal (4) ROSEDALE ON ROBSON Hotel Blu Westin Grand	SANDMAN VANCOUVER CITY CENTRE YWCA Georgian Court Gastown / Chinatown Hotels SANDMAN ON DAVIE HI Burnaby Street SUTTON PLACE Fairmont Vancouver WESTIN BAYSHORE

Customers who are not staying at a designated transfer hotel can make their own way to one of these hotels where they will be picked up. Transfers from other hotels can be requested by the customer a few days prior to pick up but cannot be guaranteed.

2) In Downtown Halifax we offer transfers to / from the following hotels:

Downtown
Atlantica Hotel Halifax The Lord Nelson Hotel & Suites Residence Inn by Marriott Cambridge Suites Waverly Inn	The Westin Nova Scotia Courtyard Marriott Hotel Halifax Four Points by Sheraton
Airport
ALT Hotel Quality Inn Halifax Airport Hilton Garden Inn Halifax Airport	Holiday Inn Express & Suites Halifax Airport Inn on the Lake

3) In Calgary we offer transfers to / from the following hotels:

Downtown
Delta Calgary Downtown Fairmont Palliser Hyatt Regency International Hotel Marriott YYC Downtown	Ramada Downtown Regency Suites Sandman City Centre Sheraton Suites Eau Claire
Airport
Acclaim Hotel Best Western Freeport Best Western Plus Port O'Call Comfort Inn & Suites Courtyard Calgary Airport Hampton Inn by Hilton	Hilton Garden Inn Homewood Suites Residence Inn YYC Airport Sandman YYC Airport Wingate by Windham Wyndham Garden YYC Airport

4) Please note that we provide transfers from the Canada Place Cruise terminal only. Customers who arrive at Ballantyne Pier must make their own way to Canada Place.

Pick Up
Vehicles can be collected at our rental stations from Monday to Saturday between 8.30am and 3pm local time. (On Sundays at selected stations till 1pm) - Transfers are available until 1.00pm.

Please note that we do not allow pick-ups on the same day of arrival on an overseas flight. It is required that the clients stay at a hotel for the first night. Clients making their own way to the station are advised to inform the rental depot of their scheduled arrival time at least one business day in advance.

Drop Off:
Monday to Saturday (and Sunday for the Vancouver / Whitehorse locations), 8:30am to 11.30am, inspection ready. Sufficient time should be allowed for packing suitcases and cleaning vehicles. Rental extensions (late returns) must have prior approval from Fraserway RV Rentals.

Late returns are not allowed without Fraserway's permission. If the vehicle is returned late without Fraserway's permission, overtime hours are charged up to a maximum of 4 times the daily retail rate.

Hours of Operation:

	Vancouver	Calgary	Edmonton	Whitehorse	Toronto	Halifax
Mon - Fri	8:30am - 5pm	8:30am - 5pm	8:30am - 5pm	8:30am - 5pm	8:30am - 5pm	8:30am - 5pm
Saturday ***	8:30am - 4pm	8:30am - 4pm	8:30am - 4pm	8:30am - 4pm	8:30am - 4pm	8:30am - 4pm
Sunday	9am - 3pm *	Closed	Closed	9am - 5pm **	Closed	Closed

  * The Vancouver station will be open on Sundays from 03 May - 27 September 2020
  ** The Whitehorse station will be open on Sundays from 24 May - 27 September 2020
  *** Saturdays between 01 November and 31 March on request
 - All stations are closed between 23 December 2019 and 4 January 2020 and on Public Holidays.
(Whitehorse Closed between 12 December 2019 to 17 January 2020 / Toronto closed between 01 December 2019 to 31 January 2020).

Canadian 2020 Public Holidays:

Date	Holiday
01 January	New Years Day
17 February	Family Day (British Columbia)
17 February	Family Day (Ontario and Alberta)
10 April	Good Friday
18 May	Victoria Day
01 July	Canada Day
03 August	Natal Day (Nova Scotia)
03 August	Civic Holiday (British Columbia)
07 September	Labour Day
12 October	Thanksgiving
11 November	Rememberance Day
25 December	Christmas Day
26 December	Boxing Day

Winter Closures:
Calgary:   23 Dec 2020 – 04 Jan 2021
Edmonton:   23 Dec 2020 – 04 Jan 2021
Halifax:   23 Dec 2020 – 04 Jan 2021
Toronto:   01 Dec 2020 – 31 Jan 2021
Vancouver:   23 Dec 2020 – 04 Jan 2021
Whitehorse:   12 Dec 2020 – 17 Jan 2021

Driver Requirements:
A valid driver's licence from the country of residence is mandatory. Drivers must be 21 years or older, no maximum age limit. An international driver's license (IDP - see below) is recommended but is only valid in combination with the national driver's license.

International Driving Permit:
The IDP is a special license which allows motorists to drive internationally, which is valid only when accompanied by a valid driver’s license from their country. Fraserway does not require an IDP, but recommends renters having one in case they get stopped by the police. Driver’s licenses that are not printed in Latin alphabet require an international driving permit in English language, and Fraserway does not accept responsibility if law enforcement refuses to accept a license on the basis of not being accompanied by an IDP.

Security Deposit:
A pre-authorization of a major credit card (Visa, MasterCard or American Express) is required while the vehicle is rented. This also applies to rentals which include CDW. Cash rentals are not allowed. In cases where the CDR is not purchased, Fraserway will block the full amount of the deductible ($7500) on the customer’s credit card.

Payments to the Depot:
Fraserway RV Rentals will accept the following methods of payment for additional charges paid directly by the renter: Visa / MasterCard / American Express / Canadian dollars / Debit Card.

Reimbursements for Inconvenience and Lost Vacation Time:
Customers are advised to report any problems with a rental vehicle at the earliest opportunity. Reimbursements for inconvenience or lost vacation time will not be considered for unreported issues.

Refund / Repairs:
All replacement parts or repairs in excess of CAD $50 require prior authorization from Fraserway RV. Please note that refunds can only be made upon presentation of a proper receipt. Malfunctions of the airconditioning systems, microwave ovens, radios and cruise controls are not considered breakdowns and no compensation for inconvenience will be given however if repairs on such appliances are done on the road by a customer, the repair cost will be refunded.

Suitcase Storage:
Fraserway RV Rentals offers free storage of luggage at owner's risk.

Trucks and Campers:
The camper may not be removed from the truck at any time. Insurance coverage is void for all damages incurred as a result of removing the camper from the truck.

Traffic Violations, Parking Fines and Toll Charges:
The renter of the vehicle is fully responsible for all toll charges and fines or other consequences resulting from violation of traffic regulations, parking orders or prohibitions, or any other laws or regulations, during the rental. As a courtesy, Fraserway will ensure that tickets and fines are paid in timely fashion if the renter provides the ticket and payment. For any tickets, fines or tolls that are processed after completion of the rental agreement, Fraserway reserves the right to charge an administration fee of up to CAD $25 in addition to the amount of the charges and/or fine and associated costs.

All fees will be charged to the renter's credit card and the renter will be notified by e-mail or mail. Customers are encouraged to inform Fraserway of any potential toll charges or fines upon drop off to avoid the administration fee.

Vehicle Cleaning:
All vehicles must be clean inside when returned. This includes kitchen, bathroom and living areas. A charge of CAD $50 per hour for cleaning will be applied for those vehicles returned in an unsatisfactory state. Vehicle holding tanks requiring dumping by Fraserway staff will result in a CAD $35 service charge.

Outside washing is not required, unless the check-in procedure cannot be performed due to dirt on the vehicle. We recommend that Northern Travelers wash the vehicle prior to returning it to the rental station to avoid potential delays upon check-in.

Smoking is not allowed in any of our vehicles. Fraserway reserves the right to charge an additional cleaning fee of CAD $250 if a vehicle returns smelling of smoke.

Smoking and Pets (Dogs only):
- Smoking is not permitted
- Pets may be allowed on request only, a charge of CAD $100 per dog will apply.

Travel Restrictions:
  - Travel into Mexico is prohibited
  - Travel in Death Valley, California, is prohibited between 01 June and 31 August
  - Non-public roads and off-road driving is prohibited at all times
  - Fraserway does not allow the vehicle to be left unattended by renter in the cities of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
  - Travel to Newfoundland and Labrador is not recommended with C XLarge or A30 motorhomes.

Restrictions are in place for the following Northern roads:
BC:
 - * Hwy 20 between Anahim Lake and Bella Coola – not allowed with C-XLarge or A30 Motorhomes (including wheelchair accessible motorhome)

Yukon:
  - * Canol Road (Hwy 6), North of Ross River - no insurance coverage
  - * Aishihik Lake Road - no insurance coverage
  - * Road between Dease Lake and Telegraph Creek - allowed with 4x4 trucks only

Alaska:
  - * Dalton Highway (Hwy 11), - Restriction in place between Coldfoot and Prudhoe Bay:
(allowed with 4x4 trucks only between June 15th and Sep 15th )
   - * McCarthy Road, between Chitina and McCarthy - no insurance coverage

Northern Travel:
Traveling to the Yukon, NWT, Nunavut Labrador, Newfoundland or Alaska (U.S.) is permitted. FRASERWAY will not deliver Van conversions, C Large, C XLarge or A-30 motorhomes to the Yukon, Northwest Territories, Nunavut, Labrador, Newfoundland or Alaska in the case of accidents or breakdowns. We do not recommend travel to these areas with C-XLarge or A30 motorhomes.

Liability Coverage / Deductible Reducer and Waiver Agreements:

1 - Liabilty Coverage
FRASERWAY maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by FRASERWAY have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2 - CDR - Collision Deductible Reduction Agreement:
(Minimum charge of $182 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse between 01 November and 31 March)
A collision deductible reducer is available for CAD $26 + tax per day to a maximum of CAD $780 per rental and provides the following benefits:

3 - CDR - Collision Deductible Waiver Agreement:
(Minimum charge of $91 will apply regardless of rental duration)

(Not available for rentals originating in Whitehorse between 01 November and 31 March)

CDW is available for CAD $13 per day. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750 to ZERO. This agreement is available only in combination with the CDR agreement. The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

• Motor vehicle accidents / Collision (including roof and underbody);
• Hit and Run / Vandalism / Vehicle theft / Fire;
• Damage due to break ins;
• Tire damages;
• Windshield damage;
• General glass damage;
• Impact with an animal;
• Damages caused by back-up maneuvers;
• Damages caused as a result of a natural disaster (hail, floods, storms);
• Damages to the interior of the vehicle;
• Replacement cost for lost keys or keys locked inside the vehicle.

4 - Exceptions to all coverage:
All coverage agreements including CDR and CDW are null and void in the event of the following occurrences:

The following damages are not covered by insurance and the costs of all resulting repairs are therefore the responsibility of the renter:

Cancellation and Amendment Fees:
1st Amendment: Free, CAD $30 + tax per amendment thereafter