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EL Monte RV Hire in the USA
 
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El Monte Terms & Conditions
All Rates shown in US Dollars


El Monte RV Locations:

  • Chicago (ORD): Art's RV Service Center, 21 W. 700 North Ave., Glen Ellyn, IL 60137-3522
  • Dallas (DFW): 3500 S. Central Expressway (Hwy 75), McKinney, Texas, 75070
  • Denver (DEN): c/o All Stars RV, 5989 Main street, Louviers, Colorado, 80131
  • Las Vegas (LAS) : 3800 Boulder Highway Las Vegas, NV, 89121
  • Los Angeles (LAX): 12818 Firestone Blvd, Santa Fe Springs, California, 90670
  • Miami (MIA): 18665 SW 103rd Ct. Cutler Bay, Miami, Florida, 33157
  • New Jersey / New York (NYC): 3401 B Tremley Point Rd, Linden, New Jersey, 07036
  • Orlando (MCO): 3800 W Colonial Drive, Orlando, Florida, 32808
  • Phoenix (PHX): c/o Anthem RV and Boat, 44019 N. Black Canyon Hwy, New River, AZ, 85087
  • Salt Lake City (SLC): c/o Hugh's RV, 250 South Highway 89, North Salt Lake City, Utah, 84054
  • San Francisco / Dublin (SFO): 6301 Scarlett Court, Dublin, California, 94568
  • San Diego (SAN): c/o Santee Rents, 8665 Mission Gorge Road, Santee, California, 92071
  • Vancouver - Ferndale / Bellingham (YVR): 5242 Pacific Highway, Ferndale, Washington, 98248

Motorhome Options:

Model Year Definition

‘Model Year’ is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. ‘Model Year’ does not indicate the year in which a vehicle was manufactured. A 2017 design or ‘model’, for example, may be manufactured anytime during the 2016 or 2017 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.

El Monte RV Motor Homes
El Monte RV continuously strives to provide our international guests with the best possible motor home product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with 110V generator, microwave oven, CD player, and modestly branded.

Motor Home Specifications
Motor home photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

Motor Home Lengths
Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. It is the wholesaler’s responsibility to explain clearly in their brochure that motor home category designations do not represent the exact length. For example, if you designate the Class C Slide-Out model as an FS31, the lengths within this category may range from 30 feet to over 32 feet.

Vehicle Kit Inclusions:

El Monte Personal Kits includes:
  • Blankets
  • Sheets
  • Pillow
  • Pillow Case
  • Bath Towel
  • Hand Towel
  • Wash Cloth
  • Dish Towel
  • Dinner Plate
  • Silverware
  • Coffee Cup
  • Saucer
El Monte Kitchen Kit includes:
  • Water Pitcher
  • Strainer
  • Kettle
  • 4 pieces of Cutlery
  • Mop
  • Pan Covers
  • Corkscrews
  • Salad Bowls
  • 2 qt Sauce Pan
  • 1 qt Sauce Pan
  • Bucket
  • Frying Pan
  • Dutch Oven
  • Clothes Hangers
  • Broom
  • Potato Peeler
  • Bottle Opener
  • Platter
  • Trash Can
  • Dust Pan
El Monte Starter Pack includes:
  • First Tank of Propane
  • First Tank of Toilet Chemicals
  • Toilet Paper
  • Environmental Impact Fees
  • Licensing Fees
Please note
- that Kit items and quantities may vary by location. Items may be substituted without notice.
- Kit items are for rent and must be returned to rental locations.

Generator:

  • All motor home sizes are outfitted with a 110 Volt generator.
    The use of the generator is not required for normal vehicle operation. Customers have the option of being charged a per rental night fee for unlimited use, or a per hour fee calculated upon return. Charges are payable at the counter. Use of power outlets for charging phones, etc., are at clients own risk.
  • Prepaid generator charges upon vehicle return are non-refundable.

Insurance:

VIP and Insurance Charges
Vehicle Incident Protection (VIP) with USD $1,000 deductible per incident…Included
Supplemental Liability Insurance (SLI)… USD $10 per day**
Mexico Auto Liability Insurance (MALI).. USD $22 per day
**

SLI starts where the State Limits end and increase the protection against Third Party Liability claims to US $1 Million. So SLI is only in effect if the Third Party Liability claims exceeds the State Limits. Please see list of State Limits - PDF 101kb

Liability Coverage:

El Monte RV is not responsible for travel operators’ or their agents’ misrepresentation of facts described in the insurance paragraphs included below.
  • All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up. In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.
  • All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.
  • This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of the plans.
  • Insurance and coverage plans are subject to change without notice.

Public Liability Insurance: (included in the daily rate for El Monte RV and Mighty)
Public Liability Insurance to cover collisions in the event that the renter is at fault. The policy protects the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be seen here.

SLI (Supplemental Liability Insurance):
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to USD $1,000,000 toward covered 3rd party damage claims.

Premium VIP Coverage: (included in the daily rate)
VIP includes secondary Comprehensive and Collision coverage for the rented vehicle with a deductible of USD $1,000 per incident.

Coverage includes but is not limited to:

  • Accidental damages to the vehicle (renter's or 3rd party's fault)
  • "Uninsured Motorist" in case the renter is involved in a collision with a non-insured driver
  • Windshield & glass damage
  • Vehicle theft and fire (personal property and items in the vehicle are always excluded)
  • Vandalism

Security Deposit: USD $1,000 (authorized on a major credit card)

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non- authorized areas including but not limited to Death Valley (June - September), the inner cities of New York, Montreal and Quebec (Canada). Northern Canada, Alaska Highway, Alaska.

Non-Covered Damages:
Customer has full legal and financial responsibility in case of:

  • Renter's negligence, e.g. backing up, following incorrect GPS directions, etc.
  • Breach or violation of the rental contract
  • Damages to the interior of the vehicle
  • Damages caused by entering any parking structure
  • Damages caused by freezing or overheating of vehicle or systems (please refer to "Winterization" as well)
  • Deliberate and willful damages caused by the renter or his guests
  • Damages caused to the vehicle by abuse or misuse for illegal activities
  • Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, tire pressure, etc.
  • Damages and losses caused during travel in or thru restricted areas and damages due to "off-road" usage
  • Damages and collisions caused under the influence of alcohol, drugs or other controlled substances
  • Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit - 1500 lb. maximum with proper equipment)
  • Carrying more passengers than having seat belts available
  • Operation of the vehicle by anyone not listed on the rental contract or not having a valid driver license
  • Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental terms & conditions
  • Personal damages and personal property are never covered
  • Using any form of drive-thru, drive-in or other covered entry way (such as hotel marquees, etc.)

VIP-Vacation Interruption Protection:
If the renter's motorhome vacation is interrupted by an automotive mechanical breakdown (not collision or damages caused by others or the renter) for more than 12 business hours after reporting such incident to El Monte RV/Mighty Campers, the renter will be reimbursed for the greater of: (1) the gross daily rate or (2) expenses for hotel rooms up to USD $25 per person per night and car rental up to USD $50 per day per motorhome up to a maximum of USD $1,500 per trip.

Defective comfort equipment such as radio, TV, DVD, CD, Bluetooth, USB, GPS, Wi-Fi, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible with proper receipts.

Security Deposit:

  • A USD $1,000 security deposit is required at the time of departure.
  • We require that the deposit be guaranteed by a major non-debit credit card such as Visa, MasterCard or American Express with sufficient credit balance to cover this amount.
  • We do not accept ATM/debit cards such as EuroCard/Check Cards or pre-paid credit cards.
  • We do not accept Cash or Traveler's Checks, Stored Value/Pre-paid cards or gift cards.
  • The security deposit is not charged on the customer's credit card on pick up, but rather the amount is on 'hold'. Upon return provided that the rental vehicle is returned clean inside, undamaged and on time this 'hold' is removed.

Burning Man:

  • Due to the high volume of rentals going to Burning Man, there is a USD $1,000 surcharge for pickups starting on or after August 20, 2018 AND returning on or before September 05, 2018. SFO location only.
  • SFO will be closed for pickups and returns on September 02 and 03 (Labor Day).
  • Burning Man surcharge of USD $1,000 must be pre-paid. No exceptions.

First Night Accommodation:

  • We strongly recommend that clients spend their first night in the United States in a hotel.
  • Transfers are restricted to hotels mentioned in the   Transfer Information Area
  • No refunds are given for self-transfer.
  • No transfers are provided for same day flight arrivals

Transfer Procedure:

  • Complimentary Shuttle Transfers are available at DFW, LAS, LAX, MCO, NYC, SFO, and YVR offices.
  • Transfers with the PAD option are available at DFW, LAS, LAX, MCO, NYC and SFO offices. PAD Fee applies.
  • Transfers to or from rental station may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances transfers may be the financial and logistical responsibility of the renter.
  • Contact number: Client must call 1-800-367-6507* no later than 9:00 am the morning of motor home takeover to schedule pick up time and confirm hotel entrance. Under no circumstances should clients arrive unannounced.
  • Toll Free Transfer Telephone numbers are area code directed. Customers must use a land based telephone (hotel, car rental, pay phone etc) in order to be directed to the correct pick up location. Cell phone users must use the direct telephone numbers for each location (see ‘Location Maps and Hotel Information’ pages). Clients using a cell phone to call El Monte RV’s toll-free number while in NYC, for example, for a pick up the next day in MCO would be connected to the NYC station.
  • NYC Midtown Manhattan transfers are charged USD $80 per direction. Pickups occur after 1pm. station.

Priority AM Departure (PAD) Program:

  • PAD locations: Restricted to the following locations: LAS, LAX, MCO, NYC and SFO. PAD Fee applies.
  • Hotel restrictions: PAD is restricted solely to those hotels designated as PAD hotels mentioned in the |  Transfer Information Area.
  • Hotel notification: Client or agent must inform El Monte RV of PAD hotel no fewer than 7 days prior to vehicle takeover date. If you fail to notify less than 7 days prior to takeover, client will either have to accept standard transfer, or provide their own transfer at their own cost. No Exceptions.
  • Contact numbers: PAD Transfer instructions.
    A pre-recorded message is available at 1-800-337-2199* which instructs at what time and at which entrance clients should wait for transfer shuttle:
    It is recommended that clients also call 1-800-367-6507* the day before motor home takeover to confirm pick up time and hotel entrance.
  • Transfer time: PAD Shuttle generally arrives between 7:15 am - 8:00. PAD transfer may begin as early as 6:45 am. Therefore, it is necessary that clients call 1-800-337-2199 beforehand for exact times.
  • PAD surcharge: This option guarantees a departure-ready motor home by 11 am. PAD surcharge is $125.
    Please indicate PAD hotel at time of booking. There are no refunds for PAD surcharge if we do not receive PAD hotel information 7 days prior to pick up. No exceptions.

Motor Home Takeover and Return Policies:

  • Takeover time: After 1:00 pm. Subject to vehicle readiness.
    - Even though clients may be picked up or arrive earlier on their own (except PAD).
    - Latest motor home takeover time is 1 hour before station's official closing time.
  • Day of departure: No refund if client picks up later than the booked day of departure.
  • Return time: Between 8:00 am and 11:00 am.
    - A USD $50+ per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.
    - Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle, or arrange other means of transportation. No refunds for early return.
    - Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date.

Client Requirements:

  • Renter (contract signer) must be at least 21 years of age and in possession of valid identification (driver's license and passport, etc.).
  • Additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. There is no charge for additional drivers.
  • Authorized drivers must be at least 21 years of age with a valid driver’s license and identification, and be listed on the rental agreement. An International Driver's License is recommended, though not required.
  • A major credit card such as Visa, MasterCard, Amex (no ATM/debit cards such as EuroCard) with available credit is required for the Security Deposit and all charges paid at the counter. Cash or Travellers Checks are not accepted. The credit card must be issued to the signer or co-signer of the contract.

International Address Requirement

  • El Monte RV’s International Rental Program and rates are designated exclusively for non- domestic clientele, i.e. for those clients living outside of the United States and having no US address.
  • El Monte RV reserves the right not to accept bookings from clients residing within the United States even though they may have reserved through an international wholesaler.
  • El Monte RV reserves the right to rebook clients residing within the United States using standard domestic rates and conditions.
  • It is strongly recommended that wholesalers and their representatives inform their reservation department of this policy.
  • It is the responsibility of the travel wholesaler / tour operator to identify customer’s residency.

Customer Orientation:
Clients will receive a full orientation of their motor home, including clients’ maintenance and use responsibility
Orientation consists of a video in English, German, Spanish or Japanese introducing the general concepts of
motor home use and safety tips, as well as a personal walk-around of motor home with the client by a qualified
instructor.

Operator manuals are provided for clients to take with them in English and German. Additionally, clients receive from the rental station a regional campground directory and location map with directions to nearest supermarkets and gas stations.

Luggage Storage:

  • Luggage storage is available on a limited basis at the following locations: DFW, LAS, LAX, MCO, NYC, SFO, YVR. No guarantee of luggage storage is made for: ABQ, ATL, BOS, DEN, IAD, MIA, ORD, PHX, SLC & SAN.
  • To facilitate the pick up and drop off procedures, we recommend that clients carry their luggage in their vehicle. Soft-sided or collapsible bags are best for storage.
  • Luggage storage is at the client's own risk and is not available for one-way rentals.
  • Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel.

Pets:
Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.

Lost Items
El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to
donate or dispose of them as it sees fit. Left items cannot be mailed to client.

Maintenance and Use Responsibility:
Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs. 

Reimbursements & Refunds:
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they may occasionally develop problems.

  • Refunds for Mechanical problems: In the event of a mechanical problem requiring repairs over USD $75 clients must call El Monte RV's On-The-Road Support for authorization. A toll free number is provided for assistance with problems, questions, etc.: at 1-800-367-4707. Contact can be made also at: roadsidegroup@elmonterv.com. Clients will be reimbursed on return and upon presentation of receipts and any replaced parts. No repair receipts over USD $75 will be reimbursed without prior authorization. Note: $75 reimbursement does not apply to de-winterizing or winterizing cost.
  • Additional Items: In the unlikely event that items are missing from kitchen or personal kits, or for example if a client needs an additional blanket, or needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than USD $75.
  • Breakdowns: In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV's maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted.
  • Accompanying vehicles: Accompanying vehicles are not eligible for compensation.
  • Travel Agent Assistance: Contacting one's travel agency or tour operator will have no affect on the availability and/or speed of vehicle towing, repairs and/or replacement and no compensation of any kind will be given for communication costs incurred. Clients should be instructed by their travel agency/tour operator to coordinate the repair efforts only with El Monte RV's On-The-Road Support and to discuss compensation with the staff at the return rental counter.
  • Non-essential items: Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns.
  • Client Complaints: Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. El Monte RV reserves the right to take up to 60 days after receipt of the complaint to investigate and respond. Please email claims to: intl.claims@elmonterv.com
  • On The Road Support Contact requirement: In order to be eligible for any lost-use refund during their rental period clients must contact El Monte RV's On-The-Road Support and start a Customer Service Log with them and must have followed all instructions, self-help tips, and/or recommendations for repairs.
    - Customers declining On-The-Road Support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation.
    - All vehicle lost-use issues must be verified by a pre-authorized repair facility and/or by location staff upon return and only after issues are validated will any compensation be considered.
    - No consideration for lost-use will be given if it is determined any issues were operator error.
  • Return: Without prior authorization in order to be eligible for a lost-use refund clients must return rental unit to return office as booked or a recovery fee and penalty will be charged.
  • Loss of Rental: Clients may be charged up to the amount of the deductible for company's lost rental revenue due to the down time based on an estimated time for motor home repair.
  • Cell-phone charges: Clients are responsible for all cell-phone charges. Clients are encouraged to use On-the-Road-Support's toll free number as the primary contact telephone number.

On The Road Vehicle Support:

  • Roadside Assistance: 1-800-367-4707. Open every day during business hours and most holidays and extended hours in peak season.
  • Support staff may also be reached via email: roadsidegroup@elmonterv.com
  • In order to be eligible for a lost-use refund client must have contacted El Monte RV's Roadside Assistance department during their rental period and must have followed Roadside's instructions, self-help tips, and / or recommendations for repair.
  • On The Road Support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
  • Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
  • In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.
  • Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them as well as any damage deductible up to USD $5,000.
  • Should clients violate the terms and conditions by driving intoxicated, under the use of drugs, or should they fall asleep at the wheel or drive negligently the USD $5000 deductible is voided and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motorhome. Client's financial responsibility includes but is not limited to the rental vehicle. Clients may be charged "lost use" for the time needed for recovery and / or repair.

Travel Restrictions:

  • Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and/or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.
  • Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions. El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible, but is not liable for any delays or detours client may encounter.
  • Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract.

    Please note the following restrictions:
    1) Off-road: Travel on non-public, unpaved and / or 'logging' roads is not permitted at any time.

    2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C
    During July / August clients maybe required on pick up to sign and acknowledge these restrictions.

    3) Mexico: Travel is permitted at client's own risk and only with purchase of El Monte RV's Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico.

    4) New York City / Manhattan: Travel is not permitted.

    5) Alaska / Northern Canada: Travel is permitted at client's own risk. However, there is no reimbursement for repairs or lost use.

    6) Winter: Travel during winter months is permitted. However, freezing conditions may occur in Spring
    and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are
    responsible for any damage due to systems freezing due to cold weather. As a precautionary measure,
    at certain locations water may be replaced by anti-freeze to prevent water systems from freezing.
    Clients are then not allowed to use any water systems, including the toilet or shower, until they have
    traveled to consistently above zero temperatures. In the event the clients want to replace the anti-freeze
    with water the client may be charged up to USD $150 to re-winterize or de-winterize the vehicle.

    7) Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.

    8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.

    9) Vehicle Return: Clients who return the rental vehicle to any location other than the one booked and confirmed without prior authorization or who abandon the rental vehicle will be charged a recovery fee and penalty.

Traffic Citations, Golden Gate Bridge Toll Roads:

  • Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.
  • Traffic Citations: Client may either pay the traffic citations themselves, or opt to hand the citation over to the rental office upon return for processing and payment. In addition to the citation amount clients will be charged a USD $25 administrative processing fee per infraction. In the event of customer non-payment or failure to turn over any citations to El Monte RV, clients are responsible for the fine amount plus late penalties. Additionally, clients may be charged up to USD $250 per infraction for increased administrative processing.
  • Toll Roads / Golden Gate Bridge Tolls: El Monte RV will charge the customer the amount of the toll PLUS an additional handling fee of up to USD $25 using the credit card we have on file. This service does NOT include traffic or parking infractions.

Florida SunPass:

  • Florida SunPass is no longer available at our Florida locations. However, they can be purchased at certain retailers which can be found at this link: https://www.sunpass.com/sunPassRetailers

Fuel Consumption:

  • Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or the difference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the same level as at takeover or the difference will be estimated and the clients charged.
  • No claims are accepted as to fuel consumption. Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.

Vehicle Substitutions:

  • We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated; or longer as necessary; i.e. a Class A vehicle may be substituted for a cab-over Class C model; a C28 may be substituted for a C22.
  • No refunds for any reason (such as increased fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
  • Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made. No refund will be given should a smaller or lower rated vehicle be requested by the client
  • No claims as to vehicle year will be considered unless clients have paid for and received a ‘Premier’ unit.
    Should a Premier model not be available El Monte RV will be liable only for refund of the difference
    between the Premier and standard unit of similar type and length.
    Clients
  • When pre-booking campgrounds clients should consider a larger unit may be substituted.
  • When making ferry reservations clients should automatically reserve the next larger unit length. reservations.

Cancellation and Amendment Fees:
Amendment Fee: 1st amendment is free, USD $50 fee applies for each thereafter

- Over 45 days prior to departure: USD $200
- 44 to 16 days prior to departure: USD $550
- 15 to 1 days prior to departure: USD $900
- Departure Day / No Show: 100% of rental *
- One Way Rentals: USD $200 (in addition to applicable fee)

* A client who declines vehicle at departure is classified as a 'Departure Day' and not eligible for any refund.

© 2004 US and Canada Travel - A Division of BTEC Travel Pty Ltd.
Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854
Office Address: Office 3, 128 Balcombe Road, Mentone, VIC 3194, Australia
Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia
Licence Number: #32610