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EL Monte RV Hire in the USA
2021 / 2022 Flex Rates  |  2022 / 2023 Flex Rates

El Monte Terms & Conditions
All Rates shown in US Dollars

El Monte RV Locations:

  • Chicago (ORD): Art's RV Service Center, 21 W. 700 North Ave, Glen Ellyn, IL 60137-3522
  • Dallas (DFW): 3500 S. Central Expressway (Hwy 75), McKinney, Texas 75070
  • Denver (DEN): c/o All Stars RV, 5989 Main street, Louviers, Colorado, 80131
  • Las Vegas (LAS) : 3800 Boulder Highway Las Vegas, NV 89121
  • Los Angeles (LAX): 12818 Firestone Blvd, Santa Fe Springs, California 90670
  • Miami (MIA): c/o RV Florida Group LLc, 13690 SW 248th Street. Princeton, Miami, Florida 33032
  • New Jersey / New York (NYC): 3401 B Tremley Point Rd, Linden, New Jersey 07036
  • Orlando (MCO): 3800 W. Colonial Drive, Orlando, Florida, 32808
  • Salt Lake City (SLC): c/o Full Service Storage, 3490 W 1820 S, Suite B, Salt Lake City, Utah 84104
  • San Francisco / Dublin (SFO): 6301 Scarlett Court, Dublin, California 94568
  • San Diego (SAN): c/o Santee Rents, 8665 Mission Gorge Road #A1, Santee, California 92071
  • Vancouver - Ferndale / Bellingham (YVR): 5242 Pacific Highway, Ferndale, Washington 98248

Motorhome Options:

Model Year Definition

Model Year is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. 'Model Year' does not indicate the year in which a vehicle was manufactured. A 2019 design or 'model', for example, may be manufactured anytime during the 2018 or 2019 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.

El Monte RV Motor Homes
El Monte RV continuously strives to provide our international guests with the best possible motor home product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with 110V generator, microwave oven, stove, CD player, and modestly branded.

Motor Home Specifications
Motor home photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

Motor Home Lengths
Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. It is the wholesaler's responsibility to explain clearly in their brochure/program that motor home category designations do not represent the exact length. For example, if you designate the Class C Slide-Out model as an FS31, the lengths within this category may range from 31 feet to over 32 feet.

Vehicle Kit Inclusions:

El Monte Personal Kits includes:
  • Blankets
  • Sheets
  • Pillow
  • Pillow Case
  • Bath Towel
  • Hand Towel
  • Wash Cloth
  • Dinner Plate
  • Silverware
  • Coffee Cup
  • Saucer
El Monte Kitchen Kit includes:
  • Water Pitcher
  • Strainer
  • Kettle
  • 4 pieces of Cutlery
  • Mop
  • Pan Covers
  • Corkscrews
  • Salad Bowls
  • 2 qt Sauce Pan
  • 1 qt Sauce Pan
  • Bucket
  • Frying Pan
  • Dutch Oven
  • Clothes Hangers
  • Broom
  • Potato Peeler
  • Bottle Opener
  • Platter
  • Dust Pan
El Monte Starter Pack includes:
  • First Tank of Propane
  • First Tank of Toilet Chemicals
  • Toilet Paper
  • Environmental Impact Fees
  • Licensing Fees
Please note
- that Kit items and quantities may vary by location. Items may be substituted without notice.
- Kit items are for rent and must be returned to rental locations.


  • All motor home sizes are outfitted with a 110 Volt generator.
    The use of the generator is not required for normal vehicle operation. Customers have the option of being charged a per rental night fee for unlimited use, or a per hour fee calculated upon return. Charges are payable at the counter. Use of power outlets for charging phones, etc., are at clients own risk.
  • Prepaid generator charges upon vehicle return are non-refundable.


VIP Insurance
Vehicle Incident Protection (VIP) with USD $1,000 deductible per incident...
Included Supplemental Liability Insurance (SLI)... USD $11 per day
Zero Deductible Option (ZDO)... USD $15.95 per night (plus tax)
Mexico Auto Liability Insurance (MALI).. USD $22 per day

Liability Coverage

El Monte RV is not responsible for travel operators’ or their agents’ misrepresentation of facts described in the insurance paragraphs included below.
  • All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up.
    In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.
  • All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.
  • This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of the plans.
  • Insurance and coverage plans are subject to change without notice.

Public Liability Insurance: (included in the daily rate for El Monte RV and Mighty)
The Public Liability Insurance covers a 3rd party collision in the event that the renter is at fault. The insurance has no deductible. The policy protects the rental company up to USD $1,000,000 and the renter to Statutory Limits (state mandated minimum liability coverage which can be changed by a state anytime without notice – you can find the current limits online). Liability Insurance has no deductible.

SLI (Supplemental Liability Insurance):
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental agreement for up to USD $1,000,000 toward 3rd party damage claims.

Premium VIP Coverage: (included in the daily rate)

Premium VIP coverage includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of USD $1,000 per incident.

Coverage includes but is not limited to:
  • "Uninsured Motorist" in case the renter is involved in an accident with a non-insured driver,
  • Accidental damages to the vehicle (renter's or 3rd party's fault),
  • Windshield, glass or tire damage,
  • Vehicle theft and fire, and
  • Vandalism.

Security Deposit: USD $1,000 (authorized on a major credit card)

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to Death Valley (June – September), the inner cities of New York, Montreal and Quebec (Canada). Northern Canada, Alaska Highway, Alaska.

ZDO (Zero Deductible Option):

With a standard rental with El Monte RV, you are responsible for any and all loss or damage to the vehicle from any cause regardless of fault to a maximum of $1,000 per incident.

The optional Zero Deductible Option (ZDO) is not mandatory. ZDO reduces the customer’s liability for damage to the rental vehicle in the case of an accident to $0 (unless otherwise specified under notes 1-5 below and under Non-Covered Damages). Clients can either purchase ZDO in advance or at the branch (sales tax applies).

ZDO is not an insurance and only reduces the financial responsibility of the renter if the rented vehicle is damaged or stolen.

The Advantages of the ZDO are:

  1. Eliminates the deductible in case of a loss to the rented vehicle, provided that the renter is not in violation of the Rental Agreement;
  2. No need to file a claim with your personal car insurance

Please note that the ZDO will not apply if:

  1. The renter uses the vehicle in violation of the rental agreement;
  2. The renter fails to remove the keys or lock all doors and close windows and the vehicle is stolen;
  3. The renter fails to notify us and the police immediately after loss; and
  4. The renter fails to pay charges under the Rental Agreement; or
  5. As allowed by the applicable state or provincial law

Before deciding to purchase ZDO, the renter may wish to determine whether their own vehicle insurance provides coverage for rental vehicle damage or loss and can determine the amount of deductible under their own insurance policy.

The client has the option of purchasing the ZDO as part of our All Inclusive Plus option prior to travel. ZDO is not insurance and the purchase of ZDO is not mandatory, it is optional.

VIP-Vacation Interruption Protection:
If the renter’s motorhome vacation is interrupted by an automotive mechanical breakdown (not collision or damages caused by others or the renter) for more than 12 business hours after reporting such incident to El Monte RV / Mighty Campers, the renter will be reimbursed for the greater of:
(1) the gross daily rate or
(2) expenses for hotel rooms up to USD $25 per person per night and car rental up to USD $50 per day per motorhome up to a maximum of USD $1,500 per trip.

Defective comfort equipment such as radio, TV, DVD, CD, Bluetooth, USB, GPS, Mobile WiFi, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out, etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible with proper receipts.

Non-Covered Incidents (including but not limited to)
No liability, comprehensive or collision insurance coverage is provided and the customer has full legal and financial responsibility in case of:

  • Damages to the interior of the vehicle;
  • Personal injury, personal items and property;
  • Carrying more passengers than having seat belts available;
  • Deliberate or willful damages caused by the renter or his guests;
  • Damages caused to the vehicle by abuse or misuse for illegal activities;
  • Damages where the customer is charged by the local authorities for being careless;
  • Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems;
  • Driving the vehicle without a rental agreement, in breach or violation of the rental agreement;
  • Damages and accidents caused under the inluence of alcohol, drugs or any other controlled substance;
  • Damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality, ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. - enclosed trailers, boats or vehicles are not allowed);
  • Damages where the customer is showing gross negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property;
  • Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheet and rental terms & conditions, or not listed on the rental agreement or not having a valid, original driver license; and
  • Damages and losses due to “off-road” usage, or caused during travel in or thru restricted areas, following incorrect GPS guidance, traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada)
Please Note: In case of a claim, El Monte RV will not act as an adjuster for any third-party insurances pruchased by the renter from which are not ofered by El Monte RV (such as $0 deductible insurance, etc...)

Security Deposit:

  • A USD $1,000 security deposit is required at the time of departure.
  • We require that the deposit be guaranteed by a major non-debit credit card such as Visa, MasterCard or American Express with sufficient credit balance to cover this amount.
  • We do not accept ATM/debit cards such as EuroCard/Check Cards or pre-paid credit cards.
  • We do not accept Cash or Traveler’s Checks, Stored Value/Pre-paid cards or gift cards.
  • The security deposit is not charged on the customer’s credit card on pick up, but rather the amount is on ‘hold’ . Upon return provided that the rental vehicle is returned clean inside, undamaged and on time this ‘hold’ is removed.

First Night Accommodation:

We strongly recommend that clients spend their first night in the United States in a hotel.

Transfers are no longer provide by El Monte RV or Mighty Campers
(except for our Vancouver / Bellingham store which offers transfers from select Vancouver Airport hotels)

Motor Home Takeover and Return Policies:

  • Takeover time: After 1:00 pm. Subject to vehicle readiness.
  • Latest motor home takeover time is 1 hour before station’s official closing time.
  • Day of departure: No refund if client picks up later than the booked day of departure.
  • Motorhome Return time: Between 8:00 am and 11:00 am.
  • A per hour penalty will be charged for returns after 11:00 am without prior authorization from rental station.
  • Early returns: No refund for any reason if rental is terminated by clients before the scheduled return date.

Client Requirements:

  • Renter (named major credit card holder) must be at least 21 years of age and in possession of valid identification including driver’s license and passport.
  • Renter and all additional drivers must be present at pick up of the rental vehicle and sign the rental agreement. There is no charge for additional drivers.
  • Authorized drivers must be at least 21 years of age with a valid driver’s license and identification and be listed on the rental agreement.
  • An International Driver’s License is recommended but not required.
  • A major credit card such as Visa, MasterCard, Amex (no ATM/debit cards such as EuroCard) with available credit is required for all charges paid at the counter. Cash or Travelers Checks are not accepted.

International Address Requirement

  • El Monte RV’s International Rental Program and rates are designated exclusively for non-domestic clientele, i.e. for those clients living outside of the United States and having no US address.
  • El Monte RV reserves the right not to accept bookings from clients residing within the United States even though they may have reserved through an international wholesaler.
  • El Monte RV reserves the right to rebook clients residing within the United States using standard domestic rates and conditions.
  • It is strongly recommended that wholesalers and their representatives inform their reservation department of this policy.
  • It is the responsibility of the travel wholesaler / tour operator to identify customer’s residency.

Customer Orientation:
Clients receive a full orientation of their motor home, including clients’ responsibilities for maintenance and use. Orientation consists of a 30 min. video in English, German, Spanish or Japanese introducing the general concepts of motor home use and safety tips, as well as a personal walk-around of motor home with the client by a qualified instructor.

Operator manuals are provided for clients to take with them in English and German. Additionally, clients receive from the rental station a regional campground directory and location map with directions to nearest supermarkets and gas stations.

Rental Vehicle Abandonment:
The rental vehicle cannot be returned outside of office hours. Any attempt to return the rental vehicle outside of office hours is defined under the terms and condition of the rental contract as Abandonment of the rental vehicle.

Abandonment of the rental vehicle is subject to a USD $1,000 - USD $5,000 in addition to any incidentals that may be due for miles traveled over the pre-purchased allotment, fuel tank refill, flush-out of waste water tanks, cleaning and/or damage. The clients will also forfeit the security deposit.

Luggage Storage:

  • Luggage storage is available on a limited basis at the following locations: DFW, LAS, LAX, MCO, NYC, SFO & YVR. No guarantee of luggage storage is made for these locations: DEN, MIA, ORD, SAN and SLC.
  • To facilitate the pickup and drop of procedures, we recommend that clients carry their luggage in their vehicle. Soft-sided or collapsible bags are recommended for easier storage.
  • Luggage storage is at the client’s own risk and is not available for one-way rentals.
  • Luggage capacity of courtesy shuttle is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel.

Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.

Lost Items
El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to
donate or dispose of them as it sees fit. Left items cannot be mailed to client.

Maintenance and Use Responsibility:
Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence of operation and/or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs.

Reimbursements & Refunds:
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they may occasionally develop problems.

  • Refunds for Mechanical issues: In the event of a mechanical problem requiring repairs over USD $75 clients must call El Monte RV’s On-The-Road Support for authorization. A toll free number is provided for assistance with problems, questions, etc.: at 1-800-367-4707. Contact can be made also at: Clients will be reimbursed on return and upon presentation of receipts and any replaced parts. No repair receipts over USD $75 will be reimbursed without prior authorization.
  • Note: USD $75 reimbursement does not apply to de-winterizing or winterizing cost.
  • Additional Items: In the unlikely event that items are missing from kitchen or personal kits, or for example if a client needs an additional blanket, or needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than USD $75.
  • Breakdowns: In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours >>> see VIP Interruption Protection.
  • Accompanying vehicles: Accompanying vehicles are not eligible for compensation.
  • Travel Agent Assistance: Contacting one’s travel agency or tour operator will have no affect on the availability and/or speed of vehicle towing, repairs and/or replacement and no compensation of any kind will be given for communication costs incurred. Clients should be instructed by their travel agency/tour operator to coordinate the repair efforts only with El Monte RV’s On-The-Road Support and to discuss compensation with the staff at the return rental counter.
  • Client Complaints: Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. El Monte RV reserves the right to take up to 60 days after receipt of the complaint to investigate and respond. Please email claims to:
  • On-The-Road Support Contact requirement: In order to be eligible for any lost-use refund during their rental period clients must contact El Monte RV’s On-The-Road Support and start a Customer Service Log with them and must have followed all instructions, self-help tips, and/or recommendations for repairs
    Customers declining On-The-Road Support instructions, recommendations or appointments for repairs will not be eligible for lost-use compensation
    All vehicle lost-use issues must be verified by a pre-authorized repair facility and/or by location staf upon return and only after issues are validated will compensation be given.
    - No consideration for lost-use will be given if it is determined any issues were operator error.
  • Return: Without prior authorization in order to be eligible for a lost-use refund clients must return rental unit to return office as booked or a recovery fee and penalty will be charged.
  • Non-essential items: Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step GPS, Mobile WifI and cruise control, are not considered mechanical breakdowns.
  • Cell-phone charges: Clients are responsible for all cell-phone charges. Clients are encouraged to use On-the- Road-Support’s toll free number as the primary contact telephone number.

On The Road Vehicle Support:

  • On-The-Road Support (OTRS): 1-800-367-4707 is available 24 hours and 7 days.
  • Support staff may also be reached via email:
  • In order to be eligible for any lost-use refund during the rental period client must have contacted El Monte RV’s On-The-Road Support and start a Customer Service log with them and must have followed all instructions, self- help tips, and/or recommendations for repair.
  • On-The-Road Support is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager.
  • In certain circumstances clients may be provided a replacement vehicle. El Monte RV, at its sole discretion, reserves the right to determine if, where and when a vehicle exchange will take place.
  • In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place.
  • Should clients violate applicable laws or the terms and conditions by driving intoxicated, under the inluence of drugs, or should they fall asleep at the wheel or drive negligently and the customer will be responsible for all costs involved in replacing, towing and repairing of damaged motor home. Client’s financial responsibility includes but is not limited to the rental vehicle

Travel Restrictions:

  • Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and/or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV.
  • Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions. El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible, but is not liable for any delays or detours client may encounter.
  • Violation of these travel restrictions voids insurance and coverage option under the terms and conditions of the rental contract.

    Please note the following restrictions: 
    1) Off-road: Travel on non-public, unpaved and / or 'logging' roads is not permitted at any time.

    2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. Ground temperatures can reach 140º F or 60º C. Clients may be required on pick up to sign and acknowledge Death Valley restrictions.

    3) Mexico: Travel is permitted at client's own risk and only with purchase of El Monte RV's Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico.

    4) New York City / Manhattan: Travel is not permitted.

    5) Alaska / Northern Canada: Travel is permitted at client's own risk. However, there is no reimbursement for repairs or lost use.

    6) Winter: Travel during winter months is permitted. However, freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure, at certain locations water may be replaced by anti-freeze to prevent water systems from freezing.
    Clients are then not allowed to use any water systems, including the toilet or shower, until they have traveled to areas with consistently above zero temperatures. In the event the clients want to replace the anti-freeze with water the client may re-winterize or de-winterize the vehicle.

    Note: Winterizing or de-winterizing cost, typically up to USD $150, are responsibility of renter.

    7) Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.

    8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Clients planning on traveling in these areas must inform rental station prior to departure.

    9) Vehicle Return: Clients who return the rental vehicle to any location other than the one booked and confirmed without prior authorization or who abandon the rental vehicle will be charged a recovery fee and penalty.

Traffic Citations, Golden Gate Bridge Toll Roads:

  • Client is responsible for all traffic violations, fines, toll charges and/or citations incurred during the rental period.
  • Traffic Citations: Client may either pay the traffic citations themselves, or opt to hand the citation over to the rental office upon return for processing and payment. In addition to the citation amount clients will be charged a USD $25 administrative processing fee per infraction.
  • In the event of customer non-payment or failure to turn over any citations to El Monte RV, clients are responsible for the fine amount plus late penalties. Additionally, clients may be charged up to USD $250 per infraction for increased administrative processing.
  • Toll Roads / Golden Gate Bridge tolls: El Monte RV will charge the customer the amount of the toll PLUS an additional handling fee of up to USD $25 using the credit card we have on file. This service does NOT include traffic or parking infractions.

Fuel Consumption and LPG (Liquid Propane Gas):

  • Fuel costs are client's responsibility.
  • Gasoline and LPG (Liquid Propane Gas) tanks are full at pick-up and must be returned full or the diference will be estimated and the clients charged; or if not full the gasoline and LPG (Liquid Propane Gas) tank must be returned at the same level as at takeover or the diference will be estimated and the clients charged.
  • No claims are accepted as to fuel consumption. Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.

Vehicle Substitutions:

  • We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated; or longer as necessary; i.e. a Class A vehicle may be substituted for a cab-over Class C model; a C28 may be substituted for a C22.
  • No refunds for any reason (such as increased fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted.
  • Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made. No refund will be given should a smaller or lower rated vehicle be requested by the client
  • When pre-booking campgrounds clients should consider a larger unit may be substituted.
  • When making ferry reservations clients should automatically reserve the next larger unit length.

Cancellation and Amendment Fees:
Amendment Fee: 1st amendment is free, USD $50 fee applies for each thereafter

- Over 45 days prior to departure: USD $200
- 44 to 16 days prior to departure: USD $550
- 15 to 1 days prior to departure: USD $900
- Departure Day / No Show: 100% of rental *
- One Way Rentals: USD $200 (in addition to applicable fee)

* A client who declines vehicle at departure is classified as a 'Departure Day' and not eligible for any refund.

© 2004 US and Canada Travel - A Division of BTEC Travel Pty Ltd.
Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854
Office Address: By appointment at 28 Bear Street, Mordialloc, VIC 3195, Australia
Mailing Address: PO Box 5309, Mordialloc, VIC 3195, Australia
Licence Number: #32610