El Monte RV Locations:

Motorhome Options:

Model Year Definition
Model Year is a standard industry-wide term employed by US automobile and motor home manufacturers to designate annually changing vehicle designs. 'Model Year' does not indicate the year in which a vehicle was manufactured. A 2019 design or 'model', for example, may be manufactured anytime during the 2018 or 2019 calendar year. The model year of an El Monte RV vehicle is always indicated on the vehicle registration.

El Monte RV Motor Homes
El Monte RV continuously strives to provide our international guests with the best possible motor home product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with 110V generator, microwave oven, stove and modestly branded.

Motor Home Specifications
Motor home photos, drawings and floor plans provided are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed.

Motor Home Lengths
Motorhome lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. It is the wholesaler’s responsibility to explain clearly in their brochure/program that motorhome category designations do not represent the exact length. For example, if you designate the Class C Slide-Out model as a Class C Family Sleeper [FS], the lengths within this category may range from 30 feet to over 32 feet.

Vehicle Kit Inclusions:

El Monte Personal Kits includes:
Blankets Sheets Pillow Pillow Case Bath Towel Hand Towel	Wash Cloth Dinner Plate Silverware Coffee Cup Saucer
El Monte Kitchen Kit includes:
Water Pitcher Strainer Kettle 4 pieces of Cutlery Mop Pan Covers Corkscrews Salad Bowls 2 qt Sauce Pan 1 qt Sauce Pan	Bucket Frying Pan Dutch Oven Clothes Hangers Broom Potato Peeler Bottle Opener Platter Dust Pan
El Monte Starter Pack includes:
First Tank of Propane First Tank of Toilet Chemicals Toilet Paper	Environmental Impact Fees Licensing Fees
Please note - that Kit items and quantities may vary by location. Items may be substituted without notice. - Kit items are for rent and must be returned to rental locations.

Generator:

Insurance:

• All coverage and waivers are subject to the expressed terms and conditions of the rental contract signed by the client on pick up.
  In the event of an accident, renter and / or driver must disclose to El Monte RV any insurance coverage they may have.
• All insurance and/or coverage is void if renter operates the rental vehicle in violation of any federal or applicable state, province, local laws, rules, regulations or ordinances.
• This outline is not a complete description of the various coverage plans. The El Monte RV rental agreement contains the complete legal provisions of the plans.
• Insurance and coverage plans are subject to change without notice.

Public Liability Insurance: (included in the daily rate for El Monte RV and Mighty)
PLI provides the Renter auto liability coverage for up to the state minimum financial responsibility limits against claims made by a third party for bodily injury and/or property damage sustained as a result of an accident while Renter is operating the Rental Vehicle.

SLI (Supplemental Liability Insurance):
The optional Supplemental Liability Insurance provides the Renter auto liability coverage for amounts over the state limits and up to USD $500,000 against claims made by a third party for bodily injury and/or property damage.

VIP Coverage: (included in the daily rate)

VIP reduces Renter's financial responsibility for covered physical damage (exclusions apply) to the Rental Vehicle to USD $1,500.

• "Uninsured Motorist" in case the renter is involved in an accident with a non-insured driver,
• Accidental damages to the vehicle (renter's or 3rd party's fault),
• Windshield, glass or tire damage,
• Vehicle theft and fire, and
• Vandalism.

Security Deposit: USD $1,500 (authorized on a major credit card)

No insurance coverage or damage waiver coverage is provided (liability or comprehensive & collision) while traveling into nonauthorized areas including but not limited to Death Valley (June – September), the inner cities of New York, Montreal and Quebec (Canada). Northern Canada, Alaska Highway, Alaska.

VIP Plus Upgrade:

With a standard rental with El Monte RV, you are responsible for any and all loss or damage to the vehicle from any cause regardless of fault to a maximum of $1,500 per incident.

The optional VIP Plus Upgrade is not mandatory. VIP Plus reduces the Renter’s financial responsibility for covered physical damage (exclusions apply) to the Rental Vehicle to $0.

VIP Plus Upgrade is not an insurance and only reduces the financial responsibility of the renter if the rented vehicle is damaged or stolen.

The Advantages of the VIP Plus Upgrade are:

1. Eliminates the deductible in case of a loss to the rented vehicle, provided that the renter is not in violation of the Rental Agreement;
2. No need to file a claim with your personal car insurance

Please note that the VIP Plus Upgrade will not apply if:

1. The renter uses the vehicle in violation of the rental agreement;
2. The renter fails to remove the keys or lock all doors and close windows and the vehicle is stolen;
3. The renter fails to notify us and the police immediately after loss; and
4. The renter fails to pay charges under the Rental Agreement; or
5. As allowed by the applicable state or provincial law

VIP-Vacation Interruption Protection:
IEnsuring the safety of our clients is our top priority. Prior to each rental, all units undergo thorough mechanical and technical inspections. Although rare, malfunctions may occur. In such cases, we are committed to swiftly resolving any on-the-road issues. If a renter's motorhome vacation is interrupted by an emergency (excluding accidents or damages caused by the renter) and lasts for more than 12 hours after reporting it to El Monte RV, the renter will be reimbursed for the greater of the gross daily rental rate or expenses for hotel rooms up to USD $25 per person per night, and car rental up to USD $50 per day per motorhome, with a combined maximum of USD $1,500 per rental agreement.

Excluded from VIP reimbursement are defective comfort equipment, such as radio, TV, Bluetooth, GPS, generator, batteries, air conditioner, refrigerator, heater, water heater, cruise control, awning, slide-out, etc., which are not considered as mechanical breakdowns.

Non-Covered Incidents (including but not limited to)
No liability, comprehensive or collision insurance coverage is provided and the customer has full legal and financial responsibility in case of:

• Damages to the interior of the vehicle;
• Personal injury, personal items and property;
• Carrying more passengers than having seat belts available;
• Deliberate or willful damages caused by the renter or his guests;
• Damages caused to the vehicle by abuse or misuse for illegal activities;
• Damages where the customer is charged by the local authorities for being careless;
• Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems; • Driving the vehicle without a rental agreement, in breach or violation of the rental agreement;
• Damages and accidents caused under the influence of alcohol, drugs or any other controlled substance;
• Damages as a result of using a levelling system (if reconnected by a customer)
• Damages as a result of driving with an extended awning
• Damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality, ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed);
• Damages where the customer is showing negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property;
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheet and rental terms & conditions, or not listed on the rental agreement or not having a valid, original driver license; and
• Damages and losses due to “off-road” usage, or caused during travel in or through restricted areas, following incorrect GPS guidance, traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada)

Please Note: In case of a claim, El Monte RV will not act as an adjuster for any third-party insurances pruchased by the renter from which are not ofered by El Monte RV (such as $0 deductible insurance, etc...)

Security Deposit:

• A USD $1,500 security deposit is required at the time of departure
• We require that the deposit be guaranteed by a major non-debit credit card such as Visa, MasterCard or American Express with sufficient credit balance to cover this amount
• We do not accept ATM/debit cards such as Check Cards, Visa debit cards or pre-paid credit cards
• We do not accept Cash or Traveler’s Checks, Stored Value/Pre-paid cards or gift cards
• The security deposit is not charged on the customer’s credit card on pick-up, but rather the amount is ‘held’ in the form of an authorization; Upon return, provided that the rental vehicle is returned clean inside, undamaged and on time with any fines paid this ‘hold’ is removed.

First Night Accommodation:

Motor Home Takeover and Return Policies:

Client Requirements:

Customer Orientation:
 - Clients receive a full orientation of their motorhome, including clients’ responsibilities for maintenance
 - Orientation consists of a 30 min. video in English, German, Spanish or Japanese introducing the general concepts of motorhome use and safety tips, as well as a personal walk-through of the motorhome with the client by a qualified instructor
 - Operator manuals are provided for clients to take with them in English and German.

Rental Vehicle Abandonment:
The rental vehicle cannot be returned outside of office hours. Any attempt to return the rental vehicle outside of office hours is defined under the terms and condition of the rental contract as Abandonment of the rental vehicle.

Abandonment of the rental vehicle is subject to a USD $1,000 - $5,000 in addition to any incidentals that may be due for miles traveled over the pre-purchased allotment, fuel tank refill, flush-out of waste water tanks, cleaning and/or damage. The clients will also forfeit the security deposit.

Luggage Storage:

Pets:
Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning.

Reimbursements & Refunds:
El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they may occasionally develop problems.

On The Road Vehicle Support:

• On-The-Road Support (OTRS): 1-800-367-4707 or +1-562-661-9842 is available 24 hours and 7 days
• Support staff may also be reached via email: onroadcareUSA@thlonline.com
• In order to be eligible for any lost-use refund during the rental period client must have contacted El Monte RV’s On-TheRoad Support and start a Customer Service log with them and must have followed all instructions, self- help tips, and/or recommendations for repair
• On-The-Road Support is a courtesy service provided by El Monte RV for our customers and this team is not authorized to determine refunds which is the sole responsibility of the return branch manager
• In certain circumstances clients may be provided with a replacement vehicle; El Monte RV - at its sole discretion - reserves the right to determine if, where and when a vehicle exchange will take place
• In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place
• Should clients violate applicable laws or the terms and conditions by driving intoxicated, under the influence of drugs, or should they fall asleep at the wheel or drive negligently the customer will be responsible for all costs involved in replacing, towing and repairing of the damaged motorhome whereby the client’s financial responsibility includes but is not limited to the rental vehicle.

Travel Restrictions:

• Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God (‘force majeure’), security alerts and/or availability of support
• Restrictions are subject to change without notice and are determined solely by El Monte RV
• Clients are responsible for knowing and adhering to the travel restrictions and for informing themselves of possible changing conditions
• El Monte RV, to the best of its ability, will provide clients as much information at time of pick-up as possible, but is not liable for any delays or detours client may encounter
• Violation of these travel restrictions voids insurance and coverage options under the terms and conditions of the rental contract.
  
  Please note the following restrictions: 
   
  1) Off-road: Travel on non-public, unpaved and / or 'logging' roads is not permitted at any time.
  
  2) Death Valley: Traveling in or traversing Death Valley is not permitted in 01 June to 30 September where ground temperatures can reach 140º F or 60º C. Clients may be required to sign and acknowledge Death Valley restrictions on pick up.
  
  3) Mexico: Travel is permitted at client's own risk and only with the purchase of El Monte RV's Mexico Auto Liability Insurance (MALI), available at all southwest locations. Note: there is no reimbursement for repairs, lost use or deductibles for damage when in Mexico.
  
  4) New York City / Manhattan: Travel is not permitted.
  
  5) Alaska / Northern Canada: Travel is permitted at client's own risk. However, there is no reimbursement for repairs or lost use.
  
  6) Winter: Travel during winter months is permitted. However, freezing conditions may occur in Spring and Fall at higher elevations and should be anticipated and precautionary measures taken. Clients are responsible for any damage due to systems freezing due to cold weather. As a precautionary measure, at certain locations water may be replaced by anti-freeze to prevent water systems from freezing.
   

  Clients are then not allowed to use any water systems, including the toilet or shower, until they have traveled to areas with consistently above zero temperatures. In the event the clients want to replace the anti-freeze with water the client may re-winterize or de-winterize the vehicle with the help of an expert..
  
  Note: Winterizing or de-winterizing cost, typically up to USD $150, are the responsibility of renter.
  
  7) Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. Roof A/C units will only cool the interior of the motor home up to a maximum of 20 degrees cooler than the outside temperature.
  
  8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be left unattended within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. Clients planning on traveling in these areas must inform rental station prior to departure.
  
  9) Vehicle Return: Clients who return the rental vehicle to any location other than the one booked and confirmed without prior authorization or who abandon the rental vehicle will be charged a recovery fee and penalty.

Traffic Citations, Golden Gate Bridge Toll Roads:

Vehicle Substitutions:

Cancellation and Amendment Fees:
Amendment Fee: 1st amendment is free, USD $50 fee applies for each thereafter

- Over 60 calendar days prior to departure: USD $200
- 59 to 30 calendar days prior to rental date 20% of the nightly rental charge minus any applied discount plus one-way fee if applicable
- 29 to 15 calendar days prior to rental date 50% of the nightly rental charge minus any applied discount plus one-way fee if applicable
- 14 to 05 calendar days prior to rental date 100% of the nightly rental charge minus any applied discount plus one-way fee if applicable
- 04 to 00 calendar days prior to rental date 100% of the nightly rental charge minus any applied discount and “no show” plus season surcharge plus preparation fee plus one-way fee if applicable

* If a client declines the vehicle at departure, this is classified as a 'Departure Day' and client is not eligible to receive a refund.