Public Liability Insurance (included in the daily rate)
The Public Liability Insurance covers a 3 party collision in the event that the renter is at fault. The insurance has no deductible. The policy protects the rental company up to USD $1,000,000 and the renter to Statutory Limits (state mandated minimum liability coverage which can be changed by a state anytime without notice - you find the current limits online). Liability Insurance has no deductible.

SLI (Supplemental Liability Insurance)
The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental agreement for up to USD $1,000,000 toward 3 party damage claims.

Premium VIP Insurance (included in daily rate)
Premium VIP coverage includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of USD $1,000 per incident.

Coverage includes but is not limited to:

• "Uninsured Motorist" in case the renter is involved in an accident with a non-insured driver,
• Accidental damages to the vehicle (renter’s or 3rd party’s fault),
• Windshield, glass or tire damage,
• Vehicle theft and fire, and
• Vandalism.

Zero Deductible Option
With a standard rental with Road Bear RV, you are responsible for any and all loss or damage to the vehicle from any cause regardless of fault to a maximum of $1,000 per incident.

ZDO is not mandatory. ZDO reduces the customer’s liability for damage to the rental vehicle in the case of an accident to $0 (unless otherwise specified under notes 1-5 below and under Non-Covered Incidents). Clients can either purchase ZDO in advance or at the branch (sales tax applies).

ZDO is not an insurance and only reduces the financial responsibility of the renter if the rented vehicle is damaged or stolen.

The Advantages of the ZDO are:

• Eliminates the deductible in case of a loss to the rented vehicle, provided that the renter is not in violation of the Rental Agreement;
• No need to file a claim with your personal car insurance

Please note that the ZDO will not apply if:

1. the renter uses the vehicle in violation of the rental agreement;
2. the renter fails to remove the keys or lock all doors and close windows and the vehicle is stolen;
3. the renter fails to notify us and the police immediately after loss; and
4. the renter fails to pay charges under the Rental Agreement; or
5. as allowed by the applicable state or provincial law

Before deciding to purchase ZDO, the renter may wish to determine whether their own vehicle insurance provides coverage for rental vehicle damage or loss and can determine the amount of deductible under their own insurance policy.

No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada).

Non-Covered Damages (including but not limited to):
No liability, comprehensive or collision insurance coverage is provided and the customer has full legal and financial responsibility in case of:

• Damages to the interior of the vehicle;
• Personal injury, personal items and property;
• Carrying more passengers than having seat belts available;
• Deliberate or willful damages caused by the renter or his guests;
• Damages caused to the vehicle by abuse or misuse for illegal activities;
• Damages where the customer is charged by the local authorities for being careless;
• Damages caused by freezing, e.g. unit not winterized, or overheating of vehicle or systems;
• Driving the vehicle without a rental agreement, in breach or violation of the rental agreement;
• Damages and accidents caused under the influence of alcohol, drugs or any other controlled substance;
• Damages and injuries caused by neglecting proper operating procedures, e.g. incorrect fuel type or quality, ignoring oil or coolant levels, air pressure, etc., by overloading the vehicle and/or exceeding the legal towing capacity (towing limit is with proper equipment 1,500 lbs. – enclosed trailers, boats or vehicles are not allowed);
• Damages where the customer is showing gross negligence or willfulness in failing to abide by the local laws and rules or disregarding common sense resulting in damage to the vehicle or third-party vehicle or property;
• Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheet and rental terms & conditions, or not listed on the rental agreement or not having a valid, original driver license; and
• Damages and losses due to "off-road" usage, or caused during travel in or thru restricted areas, following incorrect GPS guidance, traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada) (see Travel Restrictions section).

GPS - Navigation	Flash Light	Whisk
Comforter	Lighter / Matches	Vegetable peeler
Cover for comforter	Glasses	Turner
Sheet	Cups	Basting Spoon, Slotted Spoon
Pillow	Dinner Plates	Scissors
Pillow Protector	Salad Plates	Grill fork
Pillow Case	Mixing Bowl	Coffee maker
Bath Towels	Knifes	Tea Kettle
Hand Towel	Steak Knifes	Measuring cup
Wash Cloth	Forks	Colander
Kitchen Towel	Spoons	Cutting board
Cleaning Towel	Teaspoons	Plastic containers
Paper Towel roll	Roast Slicer	Toaster
Broom	Cookware Set	Can Opener
Dust Pan and Brush	Cork puller / bottle opener	Bucket
Please note: that items may vary slightly between locations

Customer Orientation:
We have German- and English-speaking staff at all locations. Dutch, French, Spanish, Portuguese is spoken at some locations. After completing the paperwork, the clients get a thorough personal walk-thru of the motorhome. In addition, every vehicle is equipped with an operation manual in German and English. In case of an emergency, accident or technical problem, clients may call the toll-free Help Desk number 24-hours a day, 7 days a week. The number is printed on the keychain.

One Way Rentals:
One-way trips are possible between all stations for a one-way fee shown on the rate sheet. One-way trips are always "on request" and depend on availability.

Security Deposit:
You are required to leave a security deposit of USD $1,000 at the time of pick up.
Please note: during the August Season (10 nights minimum) - a USD $1,500 deposit is charged and not authorised
This amount will be blocked on your VC/MC/AX credit card. An additional security deposit may be required when attending events such as burning man or if no mileage has been prepaid, etc where the deposit will be charged (not blocked).
Security deposit will be released when the vehicle has been returned clean, undamaged and on time.

Additional deposits may be required or charged for special events such as a regional festival, “Coachella”, “Burning Man”, “Stagecoach, “Further Future”, “NASCAR”, when a surcharge applies or if no mileage has been pre-paid, etc. Vehicle will not be handed out in case of insufficient funds, the reservation will be cancelled and prepaid funds are forfeit.

Based on the credit card company rules, for reservations up to 29 nights we authorize the amount. For reservations 30 nights and longer the amount is charged on the credit card.

Credit cards:
VISA, Master/Euro, American Express cards are accepted. No pre-paid credit cards are accepted.

Additional Customer Deposit after an Accident
Regardless of the customer being at fault or not, before handing out a replacement unit we request from the customer an additional USD $2,000 charged on the credit card. Such amount will be reimbursed at drop-off (minus any fees/charges).

Complimentary Transfers:
Complimentary transfers from select airport hotels and also back to major airports.To avoid waiting times for our mutual customers, it is now compulsory that our customers register online via http://www.roadbearrv.com/check-in at least 14 days prior to the pick-up date and reserve their transfer pick-up location. Customers with reserved transfers must contact the branch 4 days prior to the first rental day to schedule the shuttle pickup time.

Complimentary transfers are provided once a day to (but not from) the airports DEN / EWR / LAS / LAX / MCO / SEA / SFO (neither JFK nor La Guardia) and at all rental locations from/to named airport hotels. The complimentary permitted amount of luggage is in accordance with the airline regulations for economy passengers (1 suitcase max. 50 lbs. / 23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customers responsibility.

The parents or guardians are responsible to provide for the transfer according to the applicable laws a child seat or booster. Road Bear RV cannot bring the child seat or booster from the branch to the transfer point. We advise the customer to bring it with them from home or having it shipped to the hotel.

Transfers:
Clients cannot pick up the vehicle the day they arrive with an inter-continental flight or from South America. Therefore we recommend spending the first night in an airport hotel or motel. Priority shuttle service will be granted to customers who have made contact at least 72 hours in advance, via you or the online check-in system with their transfer location and how they can be reached so we may inform them about the exact pick-up time for the transfer. If customers choose not to supply the transfer location 72 hours in advance the complimentary shuttle service cannot be guaranteed.

The complimentary shuttle leaves the transfer location from Monday to Friday normally after 12:30. On Saturday based on appointment. Please note the limited Saturday hours. If the customer has provided us the transfer location and how we can reach them but not received the exact pick-up time for the transfer at 16:00 the day before vehicle pick-up, we advise the customer to call the pick-up rental station between 08:00 and 09:00 on the pick-up day.

The complimentary airport (hotel) shuttle leaves at 11:00 at all branches.

Motorhome Pick Up and Drop Off Times:
At pick up the main renter must be present with the original driver license and physical credit card showing his/her name.

We also require the original driver’s license for any additional drivers in order for them to be insured and legally
allowed to drive the motorhome. We accept the original driver’s license in English, Dutch, German, Spanish, Portuguese, French, or Italian. If the driver’s license is in any language other than the above an international driver’s license or an official English translation must be presented at pick-up alongside the original.

We have the right, and legal obligation, to deny a renter the motorhome when the renter seems not capable to drive a motorhome, e.g. intoxicated, suspicion to be under drug influence, etc.

While it is possible that somebody else in the party drives the main renter will in such cases - no original driver license, not deemed to be fit to drive - not be listed on the rental agreement as driver and therefore not be covered by any insurance. Still the main renter remains fully responsible for the motorhome. If the main renter wants to be entered as driver he/she needs to return at a later time to one of our branches and obtain an updated rental agreement.

Vehicle pick up times are
Monday to Friday between 12:30 and 16:00
Saturday - Please call for an appointment.

To avoid waiting times all customers are asked to check-in online and communicate with the branch to schedule the exact pick-up time. A very limited number of earlier and free of charge appointments may be available by calling the pick-up branch two or three business days prior to pick-up.

Vehicle drop-off time starts at 08:00 and has to be concluded at 10:30 am.
Later drop-offs will not be entitled to get a complimentary transfer to the airport hotels or airport.

Note: In order to guarantee an early pick up or late drop off the customer has to extend, if availability allows, the reservation by one night prior respectively afterwards and pay for this extra night(s).

Unauthorised Late Returns
For an unauthorized late return after 11:00 am the sum of a) the actual gross rental rate night plus b) USD $300 for administration and handling will be charged for each day late, or part thereof. If the customer contacts Road Bear RV at least one business day before the vehicle is due for drop-off and obtains the proper authorization to extend in writing the regular rental rate (gross) will apply and is due at the time of extension.

Branch Hours of Operation:
Monday through Friday from 8.00am to 5.00pm    -     NYC / SEA* From Nov to Feb 9.00am to 4.00pm
Saturday from 8.00 am to 1.00 pm. (or during High Season as required)    NYC / SEA : Nov to Feb by appointment
All stations are closed on Sundays and on all statutory holidays.

Pick Up Times: mon - Fri 12:30 to 16:00
Sat (call for an appointment - general pick up time is 12:00 - 13:00)

Taxes:
Sales taxes are included for all pre-booked items. Local taxes apply to all pick up- & drop off charges and may change at any time. Newly assessed governmental fees (other than sales tax or DMV fees) not known at this time will be collected from the customer at pick up.

Colorado Road Safety Fee:
Colorado Road Safety Fee of USD $2 per day (max USD $88 per booking) that will apply to all Denver Departures.

There are the following options for payment to travel on the Turnpike: